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Baldrige National Quality Program. Malcolm Baldrige National Quality Award. Education Criteria. The Criteria for Performance Excellence. Are the foundation of the Baldrige National Quality Program Define performance excellence Are globally recognized

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Malcolm Baldrige National Quality Award

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The Criteria for Performance


  • Are the foundation of the Baldrige National Quality Program
  • Define performance excellence
  • Are globally recognized
  • Can be used by diverse types of organizations

Basic Goals of the Criteria

  • To help organizations enhance their performance by focusing on
  • delivery of ever-improving value to customers, contributing to marketplace success
  • improvement of overall organizational effectiveness and capabilities
  • organizational and personal learning

Criteria—Key Characteristics

  • Focus on results
  • Are nonprescriptive and adaptable
  • Support a systems perspective
  • Support goal-based diagnosis

Core Values and Concepts

  • Visionary Leadership
  • Learning-Centered Education
  • Organizational and Personal Learning
  • Valuing Faculty, Staff, and Partners
  • Agility
  • Focus on the Future
core values and concepts
Core Values and Concepts
  • Managing for Innovation
  • Management by Fact
  • Social Responsibility
  • Focus on Results and Creating Value
  • Systems Perspective
seven categories of the education criteria
Seven Categories of the Education Criteria
  • Leadership
  • Strategic Planning
  • Student, Stakeholder, and Market Focus
  • Measurement, Analysis, and Knowledge Management
  • Faculty and Staff Focus
  • Process Management
  • Organizational Performance Results
getting started
Getting Started
  • Use the Criteria as a source of information
  • Learn the ten steps for self-assessment for any organization
  • Review reasons for considering aself-assessment and determine if you are ready
are we making progress
Are We Making Progress?
  • Structured as an easy-to-use questionnaire that helps improve communication and identify areas to improve
  • Can be used with your leadership team, with a subset of employees, or with all employees
  • Organized according to the seven Baldrige Categories

Education Award Recipients

  • Chugach School District (2001)
  • Community Consolidated School District 15 (2003)
  • Kenneth W. Monfort College of Business (2004)
  • Pearl River School District (2001)
  • University of Wisconsin—Stout (2001)
uw stout results graduate preparedness
UW-Stout: ResultsGraduate Preparedness

% of Graduates Prepared

Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)

uw stout results
UW-Stout: Results

Graduates Employed in Field

Percentage Employed

Source: Annual Employment Report, 1997-2201; Peer1 & 2

resources for more information
Resources for More Information
  • Most Baldrige National Quality Program (BNQP) documents are available both in hard copy and on the BNQP Web site.
  • To obtain these documents, call (301) 975-2036 or visit