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Service Design Learning

Service Design Learning

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Service Design Learning

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Presentation Transcript

  1. Service Design Learning Creating an Early Childhood Magnet or “Having consistency in the development of new services and products for our customers”

  2. Dilemma • New Services and Products and Programs • ACCIDENTALLY ON PURPOSE

  3. Solution • Support for Service Design

  4. Along Came Susan

  5. Engage. Envision.Enact. Thinking Differently Serving Clients Challenging Assumptions

  6. The Team

  7. The Project Early Childhood Reggio Emilia Magnet School • Goodwin College partnership

  8. Personas

  9. Juarez Family • Choosing the school: Full time opportunity; Emotional, Physical safety for children; Academic Opportunity • Residence: Ellington • High value for education • Dynamics: 2 parents living in the home; both work full time; Grandmother resides with them also and does not drive; 4 children (ages 8, 4, 4, 1) • Application is for two boys aged 4 (twins): Mother is concerned about one of them not talking as much as the other twin • Family income is 80,000.00

  10. Knox Family • Choosing the school: Full time opportunity; full day kindergarten; Out of school time care; educational philosophy • Residence: West Hartford • Negative personal educational experience in a conventional traditional school (Mom) • Dynamics: Single parent (Mom aged 31; attorney) with live in boyfriend; Single child (5) • Application is for one girl for kindergarten: child has been in family home care since age 6 months • Family income is 130,000.00

  11. Designers ask, “How Might We?” "The 'how' part assumes there are solutions out there — it provides creative confidence," 'Might' says we can put ideas out there that might work or might not — either way, it's OK. And the 'we' part says we're going to do it together and build on each other's ideas.“ Tim Brown

  12. HOW MIGHT WE……. Design an ECE education that we can put in place for the 2013-2014year that assures an optimal experience for families? Welcoming Developmental Friendly Happy Accessible Rewarding Comfortable

  13. TWITTER EXERCISE Have a 3,4,5 year old? @ the new all day magnet school @ Goodwin College, experience nurturing, child-centered, family-focused education.

  14. Next Steps