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MyTechDesk: Web-Based Work Order Management System

Streamline service requests and track incidents efficiently with MyTechDesk. Customize categories, generate reports, and view quick stats. Access user-friendly portals and notifications for seamless support. Staff login details are firstlast for username and 12345 for password.

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MyTechDesk: Web-Based Work Order Management System

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  1. MyTechDesk is a Web-based workorder management system developed and operated by the Technology Services division of Imperial County Office ofEducation.

  2. This system provides the ability to: • Track service requests from start to completion • Quick and easy to set-up • Define your own categories, groups and locations • Create Portals for support staff • Audit trail of responses • Generate customized reports • View quick statistics on completed tickets • Track time spent on each incident • Allow end-users to become requestors • End-user notifications

  3. Account Info • Usernames: firstlast • Example: Alexis Lee is alee • Password: 12345 • Change your Password upon Log-in

  4. Under Staff on WebsiteSelect Quick Links

  5. Video • To Submit a Technical Support Request Ticket

  6. Video • Check the Status of a Technical Support Request Ticket

  7. Video • Change Profile Information or Password

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