The IT System That Couldn’t Deliver Who is responsible for assuring information technology success at Lexox?
The IT System That Couldn’t Deliver Action Plan: Short Term • Get the data in the system immediately • Train field reps immediately
The IT System That Couldn’t Deliver Action Plan: Long Term • Bennet: Vision can’t be delegated; create and share vision with managers and employees – tie IT decisions to the business’s vision and mission; • Business Managers: Made accountable for delivering business results; • Sullivan: Speed up delivery of systems that directly affect revenue and competitive position;
The IT System That Couldn’t Deliver Action Plan: Long Term • Sullivan: Share a weekly post-deployment assimilation map – track the spread of new behaviors the IT is meant to instill – identify high-, low-, and no-risk business units; • Business Managers: Compete for IT capital – funding goes to projects that are tied to the business strategy and will generate the highest payback; • Sullivan: Benchmark against best-in-breed distribution systems;
Six IT Decisions Your IT People Shouldn’t Make • How much should we spend on IT? • Which business processes should receive our IT dollars? • Which IT capabilities need to be company-wide? • How good do our IT services really need to be? • What security and privacy risks will we accept? • Whom do we blame if an IT initiative fails?