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  1. SMILE – home of: A collaborative approach in awareness raising François Thill Brussels, 12th June 2012

  2. AGENDA • Starting the wrong way • Improving • Closing the loop

  3. In 2003, launch of www.cases.lu focussed on technical security aspects in layman language. • not technical enough for specialised press • too technical for our main target groups • Nevertheless : • we offered an online helpline • it is still successful to date • Starting the wrong way • Target oriented • Focussed on real needs

  4. In 2004, courses were provided to pupils aged 13 on an ad-hoc basis : • teachings still rather technical • only a few behavioural aspects taken into account • children were already over-age • Nevertheless : • teachings included risk assessment • (impact, threat, vulnerability) • contacts with children enabled to hear real-life stories • Improving • Target oriented • Focussed on real needs

  5. Improving • Security methodologies need to become less discriminatory • In 2006, first information security policy for SMEs published : • paper based - static (no ISMS) • mostly focussed on organisational aspects • Nevertheless : • focussing on risk assessment and risk treatment • (impact, threat, vulnerability) • addressing organisational aspects

  6. Improving • Lack of computer knowledge • Children refrain from speaking to adults because of double victimisation • In 2006, courses for pupils aged 13 became compulsory • children are over-aged • Nevertheless : • teachings are focussed on their needs • pool of real-life stories • class per class teachings • “Facebook” and “Chat-roulette” at its roots

  7. In the press • People are interested in getting solutions for THEIR problems • They do not want to get scared • Security is a cultural challenge • Since 2007 : communication to the press • weekly newspaper articles • weekly radio shows • specialised press feeds • Because we know • the story behind the scene • people’s interests • people’s fears and how to address them

  8. Enlarging the team • Lack of computer instructions • Parents have a wrong perception of impacts • Children refrain from speaking to adults because of double victimisation • In 2007 : first “lessons learnt” from teaching the children. The report summarizes problems encountered and solutions found. • Children • are lacking computer skills • are left to themselves • surf freely on the Internet • Nevertheless : • Ministry of Family joined the team • Ombudswoman for the children’s rights reacted on the report with recommendations to the parliament

  9. Technology at last • SMEs also need tools • Tools are often discriminatory in terms of costs and complexity • Security is a behavioural, organisational and technological matter • In 2007, a first tool was created by a private company, enabling to : • manage security services for SME • including a firewall • segregates the networks • runs anti-virus • including an Internet filter • Because • people want to protect their assets

  10. Large scale campaigns • OCDE : • “Culture of security” • Let others spread your message • In 2009-2010, first large-scale campaign • Partners : 12 • Impact on population : 4-5 % • In 2010-2011, a second campaign • Partners : 30 • Impact on population : 15-17% • 2011-2012, a third campaign • about 50 partners – reached about 18% • 2012-2013 campaign is in preparation • Partners : > 50 • Because • we are not the focus of the campaign • partners benefit from the initiative • security is not the most important thing in life

  11. Schools • OCDE: • “Culture of security” • On the field experience • In 2009, the first schoolbook published. • Since then, we reached • nearly 100% of all pupils aged 13 • nearly 25% of pupils aged 9 – 12 • Our knowledge benefits from : • testimonials, real-life examples • top ten problems • feedback from teachers, parents and children

  12. Government • OCDE • “ Culture of security” • Since 2009, 15% of government staff sensitized • Our knowledge benefits from : • testimonials , real-life examples • top ten problems • feedback

  13. Outlook • OCDE : “Culture of security” • Reduce the digital divide in security • BEE-SECURE • compulsory for teachers • compulsory for pupils aged 9, 12, 16 • enlargement of campaigns

  14. Outlook • Reduce the digital divide in security • Reduce complexity of methodologies • Reduce solutions’ costs • CASES • Include lessons learnt from BEE-SECURE into the behavioural, organisational and technological layers of experise • Produce less discriminatory methodologies • Provide risk assessment platform for all through a dynamic risk assessment, including metrics from CERT • Foster product and services

  15. Outlook • Provide relevant information • Create networks • CIRCL • Security dash board • BGB ranking • passive DNS • information exchange • Improve readiness • Provide metrics for risk assessments

  16. Why act as if you were still alone?

  17. Together, let’s aim for cybersecurity!

  18. Thank you francois.thill@eco.public.lu SMILE – home of: