Oracle Social Network Cloud Service: The Key to Social Business Applications

2. Oracle Social Network Cloud Service: The Key to Social Business Applications Tanya WilliamsOracle FM Product Manager J/APAC

3. Program Agenda • Why is Social Important? • Social with Fusion CRM • Extending Social Outside of Sales • Enabling Your Employees: Social & Mobile Together • Summary

4. Safe Harbor Statements The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract.It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

5. “No individual chief executive or divisional manager can make each of the millions of transactions we do with customers every day live up to our brand promise. Only a culture of fully engaged employees can do that.” John McFarlane Chief Executive Officer Australia and New Zealand Banking Group Limited

6. Organizations with high levels of employee engagement outperform the total stock market index and post total shareholder returns that exceed the average by 22% Source: Trends in Global Employee Engagement, Aon Hewitt, 2011

7. Today’s Enterprise Imperatives 80% of Fortune 500 executives say enterprise-wide collaboration is the key to success By 2014, 90% of companies will support their applications on personal mobile devices social 56% of surveyed executives companies believe the cloud will make their organizations more agile and competitive mobile cloud

8. Oracle Social Network A Secure Collaboration Tool for Everyone You Work With Engage Inform Updates streamed from across your business Enterprise collaboration through real-time Conversations Extend Drive Purposeful social networking without the noise Integrates into your business applications

9. Socialize with Oracle Social Network Escalation CRM HCM Custom App Content Experts App Information Oracle Social Network Team Project New Hire Defined Teams ERP Self Forming Teams 3rd Party App New Contract Disruption

10. The Enterprise Social Graph CRM HCM ERP Portal BPM

11. SOCIAL ENABLED BUSINESS BEGINS WITH ORACLE SOCIAL NETWORK SOCIAL FABRIC PLACE TO WORK

12. The Social Fabric Enable Social into your Business Applications Rich Conversations tied to a Business Context Leverage all the Relationships within the Enterprise

13. Oracle Social Network with CRM Easy, Effective and Efficient to use across Virtual Teams • Drives sales force collaboration with Conversations throughout the sales cycle • Promotes sales team productivity through purposeful social networking without the noise • Builds cross-team knowledge by integrating Conversations with CRM and other business applications

14. Collaborative Selling Increase Sales Team Productivity Tracy Davis Product Expert Lisa Jones Sales Manager • Task Details: Provide product support • Location: At the office • Products Used: Oracle Social Network • Task Details: Coordinate sales team activities to move Opportunity to the next stage • Location: At the office • Products Used: Fusion CRM with Oracle Social Network on Apple

15. Internal Efficiencies with Oracle Social Network "This is truly transformational - the way I work is constantly changing too and thanks to OSN my network has grown rapidly into areas that I would not even considered looking.“ -Senior Director, Oracle Pre Sales OSN has transformed the way I work – it has been an amazing tool – the ironic part is that I find myself “collaborating” and finding great content with people who I really do not know! –Principal Sales Consultant "OSN saves me approx 30min of work per day" -Head of Western Europe Applications Alliances & Channels

16. A Place to Work Real-time Conversations Throughout the Enterprise Enterprise Class Privacy and Sharing Models Engaged Employees Regardless of Location

17. A Place to Work • Groups • Follow-ups • gadgets • foldering • presence • Tablet • WEB • Favorite • Annotations • Chat • Search • Real-time • desktop • Mobile • Profile • Follow • file • Social Objects

18. Collaborate with Anybody Connect with Everyone in the Organization Bob Boyle Legal Expert Lisa Jones Sales Manager • Tasks Details: Aid in contract proposal for group • Location: At the office • Products Used: Oracle Social Network • Task Details: Pending deal close, need legal aid • Location: At the office • Products Used: Oracle Social Network (Web Client)

19. Engaging Customers with Mobile Clients Oracle Social Network Mobile Application • Features • Monitor activity across your business teams and applications • Fully participate in Conversations • Create document annotations • Participate in web conferences • Utilize device form factor • Upload photos, videos, and recordings to a conversation • Upload email attachments to a conversation

20. Stay Connected Regardless of Location Mobility Support Mateo Lopez Sales Rep Julian Henderson Sales Rep • Tasks Details: Aid in RFP response • Location: At the office • Products Used: Oracle Social Network • Task Details: Checking Opportunity status while on the road • Location: On the Road • Products Used: iPad Client for Oracle Social Network

21. SOCIAL ENABLED BUSINESS BEGINS WITH ORACLE SOCIAL NETWORK SOCIAL FABRIC PLACE TO WORK

22. Questions? Oracle WebCenter blog:http://blogs.oracle.com/webcenter Oracle WebCenter Homepage:http://www.oracle.com/webcenter Oracle WebCenter Newsletter:http://oracle.com/newsletters Twitter: http://twitter.com/oraclewebcenter Facebook: http://facebook.com/webcenter LinkedIn: http://linkd.in/lVaEOQ