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LEADERSHIP 2010 Strategies to Future-Proof the IT Organization: Essential Skill Sets for the Re-Invented CIO. Dennis Gendron, Vice President, Communication and Information Technologies & CIO, Tennessee State University. QUIZ.
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LEADERSHIP 2010Strategies to Future-Proof the IT Organization: Essential Skill Sets for the Re-Invented CIO • Dennis Gendron, Vice President, Communication and Information Technologies & CIO, Tennessee State University
QUIZ • If IT meets its service goals (SLA’s), providing satisfactory client support, a robust network, and reliable access to institutional data, then • a) Everyone will love us. • b) We will be respected as the reliable backbone of the institution. • c) We will be candidates for reorganization and downsizing.
Answer: CWe will be candidates for reorganization or downsizing. • IT is expensive. • If IT is running smoothly, it does not need a vice president and so many staff. • IT can operate more responsively in academic affairs, where expert help is available from CS/BIS/etc. faculty. • IT can operate more cost-effectively in business affairs, where budget experts are available.
What We Ordinarily Do #1: ERPERP Leveraged Across the Institution: Project Management • Business Process Analysis: Human Resources, Procurement… • Application of Technology to Enterprise Processes • Enterprise-Wide Project Management (MS Project) • “Let-Mikey-Do-It” Projects--International IBM Conference, Call Center, RFP’s, Searches
What We Ordinarily Do #2: DATA (MIS)MIS Leveraged Across the Institution: Business Intelligence • University Strategic Plan, Academic Master Plan, Facilities Master Plan, Academic Prioritization, ETC • BI in TBR
What We Ordinarily Do #3: Ed TechEd Tech Leveraged Across the Institution: Technology Integration • IT as Market Differentiator--Governor’s Challenge • Social Networking Across the Enterprise • Boutique Integration • Know the Edge and Sell It.
What We Ordinarily Do #4: Plan, Implement, Evaluate, Revise . . .P-I-E-R Leveraged Across the Institution: Assessment • SLA’s • Network Stats, Call Center Log Data, Surveys • Quantitative Value-Added Assessment • Use of Assessment as Driver for Revision
What We Ordinarily Do #5: Money Money Management Leveraged Across the Institution: Revenue Generation/Expense Reduction • Generate Revenue: Grants, In-Kind, Partner Value-Adds • Reduce Expenses: Virtualization (Server, VCL, VDI), Power and AC, Creative Reorganization, Contract Negotiations, Off-Year Equipment • PR: Track It, Monetize It, Publicize It
What We Ordinarily Do #6: Avoid Bad Stuff in ITABSIT Leveraged Across the Institution: Protect the Enterprise • Prosecute the plan for RIAA, MPAA, ETC protection for students. • Become the PII/Red Flag omniscient resource. • Prosecute the disaster-recovery and business-continuity projects.
CIO = Creative INSTITUTIONAL Officer • Enterprise Planner • Enterprise Evaluator • Enterprise Innovator • Enterprise Leader