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ESL OUTSOURCING CALL CENTER COSTA RICA

ESL OUTSOURCING CALL CENTER COSTA RICA

Costa Rica's Call Center gives your offshoring strategy a competitive business advantage by providing more than twice the number of highly trained and educated bilingual BPO staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent. The high demand for bilingual call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. In today's highly competitive nearshore outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic BPO requirements when making a decision on what call center to use for your important telemarketing project. Leaving this to chance is not even an option anymore. Many of the Central American offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the north American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the north, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive Latin America nearshore outsourcing experience.

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BUSINESS PROCESS OUTSOURCING ESL

BUSINESS PROCESS OUTSOURCING ESL

Call Center nearshore script development is an art for telemarketeres and bilingual customer service agents. Many great outsourcing scripts have been created at Costa Rica's Call Center to prepare our Central American agents to read with conviction, make the sales presentation sound sincere and move a conversation forward towards a close. Yes, some bilingual agents are born with a charming personality and natural communication skills. Even Hollywood movies glorify offshore telemarketers that sound glib on the phone and close on the first call. Our telemarketing agents are so confident in the communication tools they have been given that they smile when they dial. Our BPO strategic rhetoric will decrease the percentage of rude hang-ups while keeping the conversation interactive and interesting for the client. All call center scripts are written to sound like the customers were actually looking forward to the call. Our nearshore call center has adopted the adage that strangers are friends who have not met yet. Unique call strategies are specifically created to get the client's attention and establish an interest within the first 20 seconds of conversation. We are aware that a percentage of telemarketing calls will result in a hang up regardless of what is being said and, with that in mind, we will implement a tactful questioning defense with strategically placed pauses to keep potential customers talking. Once our Latin America call center gets started, our experienced telemarketing script development team will need to ask you many detailed questions, which will provide us with the information we need to perfect your BPO plan. All customer service scenarios will be written into different types of dialogues and accessible for when a rebuttal arises. Your script will be structured to place the telemarketer ahead of the client so we can address their upcoming questions or concerns effortlessly and move forward.

303 views • 14 slides


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