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Joel Resnick Flemington New Jersey

Joel Resnick Flemington New Jersey. The Red Carpet Store. “Be the best. It’s the only market that’s not crowded.” From: Retail Superstars: Inside the 25 Best Independent Stores in America, George Whalin. Excellence: Be the best. It’s the only market that’s not crowded.

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Joel Resnick Flemington New Jersey

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  1. Joel Resnick Flemington New Jersey

  2. The Red Carpet Store

  3. “Be the best. It’s the only market that’s not crowded.” From: Retail Superstars: Inside the 25 Best Independent Stores in America, George Whalin

  4. Excellence: Be the best. It’s the only market that’s not crowded. Tom Peters/Mexico D.F./18 August 2011 (Slides @ tompeters.com)

  5. “agile creatures darting between the legs of the multinational monsters" Source: Bloomberg BusinessWeek on the German MITTELSTAND

  6. Where the +201,000 new private-sector jobs came from* …51% Small firms41% Medium-sized8%Big*ADP National Employment Report/March2011

  7. “Data drawn from the real world attest to a fact that is beyond our control:Everything in existence tends to deteriorate.”—Norberto Odebrecht, Education Through Work

  8. Dick Kovacevich:You don’t get better by being bigger. You get worse.”

  9. Small Giants: Companies that Chose to Be Great Instead of Big “They cultivated exceptionally intimate relationships with customers and suppliers, based on personal contact, one-on-one interaction, and mutual commitment to delivering on promises. “Each company had an extraordinarily intimate relationship with the local city, town, or countyin which it did business -- a relationship that went well beyond the usual concept of `giving back.’ “The companies had what struck me asunusually intimate workplaces. “I noticed thepassionthat the leaders brought to what the company did.They loved the subject matter, whether it be music, safety lighting, food, special effects, constant torque hinges, beer, records storage, construction, dining, or fashion."

  10. EX10/Entrepreneurial eXcellence TEN1. “Insane” Passion for and commitment to the idea.2. Can explain the idea in Simple English [Spanish] and Excite others about its Uniqueness in ONE MINUTE (or less).3. Good ACCOUNTANT (Loves the books)/“Wise-man (-woman)”/50-50 Partner.4. Devotee of the Experimental Method (“Try it. Now.” Fail. Forward. FAST.)/Master of “Plan B”/Relentless/RESILIENT.5. Patience in Hiring/“GREAT PLACE TO WORK” from the get-go.6. “d”iversity (Any-all dimensions)/M-F balance.7. Exude Decency-Character-Integrity.8. Playfulness/Fun.9. Sweat the details (EXECUTION = Strategy).10. EXCELLENCE. Period.

  11. SME Tweets/17 August ***In Mexico City for talk to SMEs. SMEs backbone every economy in world—yet 90% business reporting and "guru-ing" focuses on clumsy giants. ***I always see smaller companies as having an extraordinary advantage. They can respond to change 100X faster than the giants can. ***A great SME advantage is focus—product, geography, etc. ***"God" for SMEs? Muhammad Ali: "Float like a butterfly, sting like a bee." ***SME downside #1 may be success. Leads to "over-learning" and pushing the initial formula long past its "sell-by" date. ***SMEs far fewer people than big cos by definition. Hence every "people decision" takes on incredible significance! ***An SME should be a "best place to work." Prospective employees have opportunity to move up the learning curve 100X faster than at big co. ***Wonderful counter-argument to SME “growth or else”: "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham ***Current Inc. magazine on small co success secrets. #1: Ability to "take a punch," shake it off, and come back punching.

  12. TGRsLBTs

  13. … descending into Delhi …

  14. “May I clean your glasses, sir?”

  15. <TGWand …>TGR[Things Gone WRONG-Things Gone RIGHT]

  16. Design Primacy

  17. “Only one company can be the cheapest. All others must use design.”—Rodney Fitch, Fitch & Co.Source: Insights, definitions of design, the Design Council [UK]

  18. “Design is treated like a religion at BMW.”—Fortune

  19. Hypothesis:DESIGN is the principaldifference between love and hate!**Not “like” and “dislike”

  20. $28,000,000,000,000($28 TRILLION)

  21. “Forget China, India and the Internet: Economic Growth Is Driven by Women.” Source: Headline, Economist

  22. W > 2X (C + I)* • *“Women now drive the global economy. Globally, they control about $20 trillion in consumer spending, and that figure could climb as high as $28 trillion in the next five years. Their $13 trillion in total yearly earnings could reach $18 trillion in the same period. In aggregate, women represent a growth market bigger than China and India combined—more than twice as big in fact. Given those numbers, it would be foolish to ignore or underestimate the female consumer. And yet many companies do just that—even ones that are confidant that they have a winning strategy when it comes to women. Consider Dell’s …” • Source: Michael Silverstein and Kate Sayre, “The Female Economy,” HBR, 09.09

  23. “Women arethemajority market”—Fara Warner/The Power of the Purse

  24. *Women decide.*Women save.*Women spend.*Women rule.

  25. B1**Bedrock Principal #1

  26. Conrad Hilton, at a gala celebrating his career, was called to the podium and asked,“What were the most important lessons you learned in your long and distinguished career?”His answer …

  27. “remember to tuck the shower curtain inside the bathtub.”

  28. “Execution isstrategy.”—Fred Malek

  29. B2

  30. “The doctor interrupts after …* *Source: Jerome Groopman, How Doctors Think

  31. 18 … Seconds

  32. [An obsession with] Listening is ... the ultimate mark of Respect. Listening is ... the heart and soul of Engagement. Listening is ... the heart and soul of Kindness. Listening is ... the heart and soul of Thoughtfulness. Listening is ... the basis for true Collaboration. Listening is ... the basis for true Partnership. Listening is ... a Team Sport. Listening is ... a Developable Individual Skill.* (*Though women are far better at it than men.) Listening is ... the basis forCommunity. Listening is ... the bedrock of Joint Ventures that work. Listening is ... the bedrock of Joint Ventures thatgrow. Listening is ... the core of effective Cross-functional Communication* (*Which is in turn Attribute #1 of organizational effectiveness.) [cont.]

  33. B3

  34. “Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.”—Henry Clay,American Statesman (1777-1852)

  35. K = R = PKindness = Repeat business = Profit

  36. Service > Sales

  37. THE PROBLEM IS RARELY/NEVER THE PROBLEM. THERESPONSETO THE PROBLEM INVARIABLY ENDS UP BEING THE REAL PROBLEM.* *PERCEPTION IS ALL THERE IS!

  38. Relationships(of all varieties):THERE ONCE WAS A TIME WHEN A THREE-MINUTEPHONECALL WOULD HAVE AVOIDED SETTING OFF THE DOWNWARD SPIRAL THAT RESULTED IN A COMPLETE RUPTURE.* *divorce, loss of a BILLION $$$ aircraft sale, etc., etc.

  39. B4

  40. “You have to treat your employees like customers.”—Herb Kelleher, upon being asked his “secret to success”Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done) ; across the way in Dallas, American Airlines’ pilots were picketingAA’s Annual Meeting)

  41. "If you want staff to give great service, give great service to staff."—Ari Weinzweig, Zingerman's

  42. "When I hire someone, that's when I go to work for them.”—John DiJulius, "What's the Secret to Providing a World-class Cust Experience"

  43. “No matter what the situation, [the great manager’s] first response is always to think about the individual concerned and how things can be arranged to help that individual experience success.”—Marcus Buckingham, The One Thing You Need to Know

  44. “We are a ‘LifeSuccess’ Company.”Dave Liniger, founder, RE/MAX

  45. Les Wexner: From sweaters to people!

  46. “In short, hiring is the most important aspect of business and yet remainswoefully misunderstood.” Source: Wall Street Journal, 10.29.08, review ofWho: The A Method for Hiring, Geoff Smart and Randy Street

  47. “The fourmost importantwords in any organization are …

  48. The four most important words in any organization are …“What do you think?” Source: courtesy Dave Wheeler, posted at tompeters.com

  49. “Leaders‘do’ people. Period.”—Anon.

  50. B5

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