1 / 1

Principles of Queue Design

Principles of Queue Design. Unoccupied time feels longer than occupied time Pre-process waits feel longer than in-process waits Anxiety makes the wait seem longer Uncertain waits are longer than known, finite waits Unexplained waits seem longer than explained waits

denim
Download Presentation

Principles of Queue Design

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Principles of Queue Design • Unoccupied time feels longer than occupied time • Pre-process waits feel longer than in-process waits • Anxiety makes the wait seem longer • Uncertain waits are longer than known, finite waits • Unexplained waits seem longer than explained waits • Unfair waits are longer than equitable waits • The more valuable the service, the longer people are willing to wait • Solo waiting feels longer than group waiting • Uncomfortable waits feel longer than comfortable waits 10. New or infrequent users feel they wait longer than frequent users

More Related