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New Faculty Orientation to Technology and Instructional Support at Monmouth University. Thursday August 29, 2002. From ITS Instructional Technology Services , Dr. Arlene O’Leary, AVP. To the Help Desk and Administrative Information Systems , John Sonn, AVP
August 29, 2002
From ITS Instructional Technology Services, Dr. Arlene O’Leary, AVP
Help Desk and AdministrativeInformation Systems , John Sonn, AVP
Network Computing Services, Dave Bopp, AVP
Plangere Center for Communication and Instructional TechnologyWelcome!
We are here to help make campus technology work for you and your students
From your home
In your Office
In your Classrooms
(from home: 732/923 – 4357 or 732/ 571-3539)
Those mysterious HELP Desk folk at the end of the phone/web links include:
Cathy Nittoso, Supervisor
With Computer Labs
With Instructional Design
With Web-based Activities
Note: We will both help with any of the above and more – or will refer you to the best support.
Depending on your needs, we may refer you to the Web Factory:
“We enjoy designing new learning experiences on the Web and encourage faculty with creative ideas to visit us and find out what is possible.”
If you need to book a Computer Lab for a Class, or request lab support, you will call :
STAP Servicesx 3490 (if no answer:x2000)
CT Fact: More than 85 Graduate and Undergraduate Student Workers serve as Lab Assistants, Lab Managers, and Technology Assistants across campus
Computer Labs <- to -> Supporting You (the“User”)
Frank Johnson,Director,instructional Computing Labs and End User Services
John Cavallo,Instructional Computing Labs/End-User Support Specialist
Becky Novak,Technical Support Specialist
Albert DaSilva,Technical Support Specialist
Krystal Moscatello,Instructional Computing Labs/End-User Support Specialist
“We try to provide an environment that meets and exceeds your needs.”
Joe Huybens,Macintosh End-User Support Specialist
CT Fact: Currently there are over 30 labs on campus with approximately 450 computers. In 2002-3 we are supporting Labs with Windows 98,2000, XP and MacIntosh Operating Systems
What Students need to use PC Labs (not Mac):
Backups / Zip drive use
Softwareincluding: Office, Netscape browser/email
Anti-virus SoftwareHelping you with your computer
Note: Hardware requests are handled by Technicians from Network Computing Services via the Help Desk
CT Fact: Monmouth University supports over 1000 computers across campus
Not able to print?
Not able to back up files?
Your computer may need attention.Helping yourselfThe Care and Feeding of Your Computer
ITS user support can help you learn how to:
Note: We take care of the cleaning up and backing up of the lab computers and networks on a regular basis.
Or, you may have simply run out of space on your Network Server - Call the Help Desk
Student & Lab Server
Web Course Server
Mondec(faculty) & Hawkmail (student)
MU Network Backbone
When your computer first boots up, you will see this Login box
Do the following:
You should now have access to your Network Server, e-mail(and perhaps a networkedprinter). To check e-mail, open your preferred program (Netscape, Outlook…)
Now you should be set to login from another computer and access your powerpoints, word documents and other files as needed.
If you want to access files from elsewhere on campus (or simply back up files) do the following:
* While not currently on most PC desktop images ITS user support staff can help set these folders up right on your computer’s main screen for easy access
Now you should be set to access your PowerPoints, Word documents and other files as needed.
If you want to access your Network files from a multimedia classroom (if PC or laptop is available):
Note: While all multimedia classrooms currently have laptop connections, Instructor PC Computers may not yet be installed
Note: Get keys to the classroom media lock boxes from your Department’s Administrative Assistant (they coordinate key distribution with Debbie Mellish)
To place orders for or report problems with classroom equipment: Call theHELP DESK
CT Fact: About 85% of MU Classrooms are currently multimedia-ready.
Your first contact for Media production isPeter DiGiovanni,Instructional Media Specialist, (x 4421 email@example.com)
ITS can assist you with:
Courses that take place in class (maximizing use of interactive, participatory learning activities)
Courses that utilize the web to enhance instruction
courses in which the web is utilized for all aspects of instruction
Session design, technique consideration, technology selection…
Posting/scanning content, learning to use discussion boards, e-mail, grading, etc…
Learning to use advanced features of WebCT to provide Instructor Feedback, post/ collect ssignments, develop online quizzes and tests…
webct.monmouth.eduSupport for Different Class Interaction Formats
Face to Face Web Enhanced Fully Online
Course Management Software supported:
CT Fact: Monmouth University offers approximately 10 -15 online courses and over 200 web enhanced courses per semester
ITS Provides a variety of forums for supporting faculty
(for course development);
upgrades for advanced/expanded technology use;
faculty colleagues in their developing skills in and use of
The UITC solicits proposals from all full-time faculty via e-mail as funding is available.
ITS has a central conference area that we are setting up as a Faculty Resource Area – a space for you to come, learn and share instructional insights with each other. We will be collecting and developing teaching, learning and technology resources for this center.
Drop in and visit anytime.
Note: For a copy of this PowerPoint and orientation session handouts,go to:www.monmouth.edu/newfaculty