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New Faculty Orientation to Technology and Instructional Support at Monmouth University. Thursday August 29, 2002. From ITS Instructional Technology Services , Dr. Arlene O’Leary, AVP. To the Help Desk and Administrative Information Systems , John Sonn, AVP

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new faculty orientation to technology and instructional support at monmouth university

New Faculty Orientation to Technology and Instructional Support at Monmouth University


August 29, 2002


From ITS Instructional Technology Services, Dr. Arlene O’Leary, AVP

To the

Help Desk and AdministrativeInformation Systems , John Sonn, AVP

Network Computing Services, Dave Bopp, AVP

Howard Hall

Plangere Center for Communication and Instructional Technology

  • Technology is everywhere on campus - and so are we

We are here to help make campus technology work for you and your students

how to find us

Instructional Technology Services

Plangere Center

We Are Here

Faculty Club

Information Systems

Help Desk

Howard Hall

How to Find Us


Virtually: and “jump to: Campus Technology”

you might be contacting the help desk if you have problems
You might be contacting the HelpDeskif you have problems:

From your home

  • Accessing webmail
  • Internet Resource Access (library, etc)

In your Office

  • Computers – desktop / laptop
  • Software
  • E-mail
  • Telephone
  • Printers
  • Network connections

In your Classrooms

  • Multimedia Presentation Support
  • Classroom Equipment(video, LCD projectors, etc)
information systems help desk
Information SystemsHelp Desk
  • Telephone: Dial HELP (x4357) Alternate: x 3539

(from home: 732/923 – 4357 or 732/ 571-3539)

  • Webpage:

Those mysterious HELP Desk folk at the end of the phone/web links include:

Cathy Nittoso, Supervisor

Eileen Booth

Kitty Moore

you might call on instructional technology services directly if you want help
You might call onInstructional Technology Servicesdirectly if you want help:

With Computer Labs

  • Scheduling labs
  • Printers & Paper
  • Lab Assistants

With Instructional Design

  • Thinking out course/session design options
  • Integrating Technology
  • Designing Web-Enhanced (WE) and On-Line (OL) Courses(via WebCT)
  • Any related questions or instructional skills development or training

With Web-based Activities

  • Web Pages 
  • Web-based Data Collection / Surveys
instructional technology and design support
Instructional Technology and Design Support
  • Cary Harr,Director, Instructional Technology (x5565 )
    • First stop for WebCT support, surveys, use/integration of technology, web factory liaison, faculty skills development…
  • Bonnie Mullinix, Ed.D.,Instructional Design Specialist (x5486
    • First stop for confidential consultation on course and session design, integration of technology, faculty training and skills …

Note: We will both help with any of the above and more – or will refer you to the best support.

instructional technology
Instructional Technology

Depending on your needs, we may refer you to the Web Factory:

  • Ted Tsoutsas – Web Developer
    • Web Design and support - faculty/department web page design; web-based tools that help faculty integrate technology into their courses.
  • Wayne Elliott AssistantWeb Developer
    • WebCT Administration and Faculty Web Page Support

“We enjoy designing new learning experiences on the Web and encourage faculty with creative ideas to visit us and find out what is possible.”

student technology assistant program
Student Technology Assistant Program

If you need to book a Computer Lab for a Class, or request lab support, you will call :

  • Lynn Stipick,Coordinator of STAP (x5108 )
    • Organize and coordinate student workers
    • Facilitate student technology learning
    • Schedule one-time Computer Lab use

STAP Servicesx 3490 (if no answer:x2000)

  • Provide peer-to-peer support for network connectivity and computer use
  • Support Open Computer Labs – Help students with PC, printers, replace paper and toner, and report problems
  • Student HELP desk, 500 Howard Hall and opening soon in ITS, Plangere Center

CT Fact: More than 85 Graduate and Undergraduate Student Workers serve as Lab Assistants, Lab Managers, and Technology Assistants across campus

the help desk may connect you with any number of individuals from its
The Help Desk may connect you with any number of individuals from ITS

Computer Labs <- to -> Supporting You (the“User”)

Frank Johnson,Director,instructional Computing Labs and End User Services

John Cavallo,Instructional Computing Labs/End-User Support Specialist

Becky Novak,Technical Support Specialist

Albert DaSilva,Technical Support Specialist

Krystal Moscatello,Instructional Computing Labs/End-User Support Specialist

“We try to provide an environment that meets and exceeds your needs.”

Joe Huybens,Macintosh End-User Support Specialist

working in the instructional computing labs
Working in theInstructional Computing Labs
  • Instructor PC Lab password: z640
  • Reactivate blank computer lab monitor screens by moving mouse or pressing the <ESC> key 
  • Types of Labs – Differ by access (Instructional or Open) and computer Operating System (OS: Win98, 2000, XP, & Mac)
  • Find out what’s where:

CT Fact: Currently there are over 30 labs on campus with approximately 450 computers. In 2002-3 we are supporting Labs with Windows 98,2000, XP and MacIntosh Operating Systems

What Students need to use PC Labs (not Mac):

  • Student computers login to Hawkdom2 using a lowercase “s” followed by their 7-digit student ID number and their hawkmail password (first try default password: nmmdd where n= first letter of last name, mmdd=month and year of birth (2-digits each)
  • Logging-in will give students access to their Netscape email and the M drive.
helping you with your computer
Laptop or Desktop support

Network support

Backups / Zip drive use

Softwareincluding: Office, Netscape browser/email

Anti-virus Software

Helping you with your computer
  • Computer Hardware
  • Printers
  • Network wiring

Note: Hardware requests are handled by Technicians from Network Computing Services via the Help Desk

CT Fact: Monmouth University supports over 1000 computers across campus

helping yourself the care and feeding of your computer
Computer running slow?

Not able to print?

Not able to back up files?

Your computer may need attention.

Helping yourselfThe Care and Feeding of Your Computer

ITS user support can help you learn how to:

  • Update/Use Virus Software
  • ScanDisk, Defragment
  • Backup files (to network, etc.)

Note: We take care of the cleaning up and backing up of the lab computers and networks on a regular basis.

Or, you may have simply run out of space on your Network Server - Call the Help Desk


Our Campus Network

Faculty/ Admin


Administrative Servers

Student & Lab Server

E-mail Servers

Web Course Server

the Internet

Mondec(faculty) & Hawkmail (student)




MU Network Backbone

Desktop PC





some things you should know
Some things you should know:
  • Is there a computer in your office? (if not – tell us)
  • How to access Network folders/files
  • How to save files from your computer to the Network (for file backup and e-mail access).
  • How to access your Network Files from a Multimedia Classroom / Instructional Lab.
  • Note/Disclaimer:Remember, the simpler the information, the less accurate it may be … Life Changes… So please be aware:
  • Macs do not (yet) have access to the MU Network for saving/accessing files.
  • Setup for access from Multimedia classrooms PCs are still being established. `
some things you should know accessing the network
Some things you should know: Accessing the Network

When your computer first boots up, you will see this Login box

Do the following:

  • At login screen, type your user name [first initial and first 7 characters of your last name (all lowercase - example: jdoe)]
  • TAB to next field and type your password. (Initial account setup/password must be requested from the HelpDesk)
  • Your Assigned Network Server is known by your office computer but must be typed in when accessing from other computers.
  • Click the OK button or hit the Enter key.



You should now have access to your Network Server, e-mail(and perhaps a networkedprinter). To check e-mail, open your preferred program (Netscape, Outlook…)

some things you should know saving files to the network
Some things you should know: Saving Files to the Network
  • Open your “My Documents” Folder*
  • Open your “My Network Documents” Folder*
  • Select/Highlight the Documents you want to access.
  • Copy and Paste or DragandDrop the files from your computer into your network server space.

Now you should be set to login from another computer and access your powerpoints, word documents and other files as needed.

If you want to access files from elsewhere on campus (or simply back up files) do the following:

* While not currently on most PC desktop images ITS user support staff can help set these folders up right on your computer’s main screen for easy access

Some things you should know:Accessing your Network Files from Multimedia Classrooms / Instructional Labs
  • Input Instructor PC password (z640)
  • Login to your Server - to access your files.
  • In a Lab you will have a 2nd Login to Hawkdom2 for printer access in a lab (Note: for this you must first request that a hawkmail account via the Help Desk)
  • Access your files through My Computers / MSOffice programs.

Now you should be set to access your PowerPoints, Word documents and other files as needed.

If you want to access your Network files from a multimedia classroom (if PC or laptop is available):

Note: While all multimedia classrooms currently have laptop connections, Instructor PC Computers may not yet be installed

working with multimedia and technology in the classrooms
Working with Multimedia and Technology in the Classrooms
  • Portable Equipment for Classroom use:
  • Video (VHS) VCRs/Players
  • LCD Projectors
  • Laptop computers (for short-term use)
  • Video Camcorders
  • Slide Projectors
  • Cassette Players/Recorder
  • CD Player
  • Built into Multimedia Classrooms you have:
  • Video (VHS) Players/VCRs
  • Computer and/or Laptop Presentation access (Audio & Video)
  • Internet Access

Note: Get keys to the classroom media lock boxes from your Department’s Administrative Assistant (they coordinate key distribution with Debbie Mellish)

To place orders for or report problems with classroom equipment: Call theHELP DESK

CT Fact: About 85% of MU Classrooms are currently multimedia-ready.

preparing multimedia materials for your courses
Preparing Multimedia Materials for your Courses

Your first contact for Media production isPeter DiGiovanni,Instructional Media Specialist, (x 4421

ITS can assist you with:

  • Audio and Video Recording and Editing
  • Scanning Photos, Documents, Objects, etc.
support for different class interaction formats

Courses that take place in class (maximizing use of interactive, participatory learning activities)

Courses that utilize the web to enhance instruction

courses in which the web is utilized for all aspects of instruction


Session design, technique consideration, technology selection…

Posting/scanning content, learning to use discussion boards, e-mail, grading, etc…

Learning to use advanced features of WebCT to provide Instructor Feedback, post/ collect ssignments, develop online quizzes and tests…

ITS Support

Support for Different Class Interaction Formats

Face to Face Web Enhanced Fully Online

(Bonnie) (Cary)

Course Management Software supported:

CT Fact: Monmouth University offers approximately 10 -15 online courses and over 200 web enhanced courses per semester

faculty training and support in instructional design and technology
Faculty Training and Support in Instructional Design and Technology
  • Topics:
  • Orientation to Multimedia Classrooms
  • Computer Basics
  • Microsoft Office
  • WebCT
  • Web Publishing
  • Digital Imaging (Still/Video Cameras, Scanning)
  • Research Technologies
  • Suggestions!

ITS Provides a variety of forums for supporting faculty

  • Session
  • Formats:
  • Full-Day Workshops
  • Short Sessions
  • Confidential consultation
  • Small Group – Peer Sessions
  • Faculty Forum / Show and Tell
mu support for technology innovation
MU Support for Technology Innovation
  • The University Instructional Technology Committee (UITC) solicits and considers faculty proposals for integrating and enhancing technology in teaching and learning on campus. Grant awards fall into three categories:
  • First time grants providing access to Laptops and/or software

(for course development);

  • Follow-up grants providing access to hardware and/or software

upgrades for advanced/expanded technology use;

  • Technology Mentoring grants for faculty interested in supporting

faculty colleagues in their developing skills in and use of


The UITC solicits proposals from all full-time faculty via e-mail as funding is available.

its faculty resource center
ITS Faculty Resource Center

ITS has a central conference area that we are setting up as a Faculty Resource Area – a space for you to come, learn and share instructional insights with each other. We will be collecting and developing teaching, learning and technology resources for this center.

Drop in and visit anytime.

Note: For a copy of this PowerPoint and orientation session handouts,go

student technology assistant program and tutorials
Student Technology Assistant Programand Tutorials
  • Student Peer-to-Peer Assistance
    • Introductory streaming video On the web at:
  • Tutorials for Students(Sample: Logging-in to webmail)
    • On CD
    • On the web at: