Welcome to ANPI VIP Training. Objectives. By the end of this training session you will…. Understand why a customer would choose a Hosted Unified Communications solution. Understand why a customer should choose ANPI VIP. Understand the consultative approach to selling ANPI VIP.
By the end of this training session you will…
Hosted Unified Communications
Can be delivered “over the top” as customers can provide their own broadband connection.
Can be delivered over ANPI provided broadband services.How the service is delivered
Designed for various user types
Set of features bundled together and assigned to a user
Can be mixed and matched across an account
User Package Options
*FEATURE NOTE: Voice Mail will be left on forward to destination voice mail service.
Another ‘business’ line.
Busy Lamp Field
*68 + extension + #
*88 + extension + #
*98 + ringing extension
TO TRANSFER DIRECT TO VM:
Transfer + *55 + extension
Mobility means different things to different businesses:
Mobile workforce (outside sales, field technicians)
Occasional work from home workers
Full-Time work from home workers
Understand your customer’s definition of ‘mobile’ workers. Dig deeper.
Scenario 1: “We have employees that work from home. How can we connect them to our business?”
Scenario 2: “We have outside sales reps that are always giving out their personal phone numbers to customers. I want to protect my business.”
Scenario 3: “We have 2 offices and some workers are constantly commuting back and forth between the two. What solutions go you have for these mobile workers?”
SoundPoint 335, 450, and 550 are supported and sold, but are not the recommended ANPI VIP Phone
Account Level Features
Ask the right Questions
- No porting costs
- Unlimited inbound
Press 1 for the Dial by Name Directory
Sales Hunt Group
Press 2 for Sales
Options can be configured for 0-9, * and # for both Business and After Hours.
“ANPI Sales Professional
Promise to never lead by asking for the phone bills
And if I do
That my chances of selling a Hosted Voice Account
Are Basically Zero”
Verbal agreement to be had at the beginning of your meeting so all parties understand how the meeting will go and what will warrant “next steps”…
1. Customer states it is a requirement before making a decision.
2. Your next meeting will include various types of users within the organization. They have asked for a presentation and demonstration.
3. Based on conversation, you feel that providing a demo at the next meeting will help to land the deal. Cues:
4. Competition has provided demos and you know VIP will crush it!