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Reflections. Molly Kellogg’s Step by Step Training 2013. Open ended questions Affirmations Reflections Summaries. OARS. Why reflect? What is reflecting? When to reflect? How to use reflections effectively. OBJECTIVES. Clarity of observation is possible

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Molly Kellogg’s

Step by Step Training





  • Why reflect?

  • What is reflecting?

  • When to reflect?

  • How to use reflections effectively



Clarity of observation is possible

only when we are able to

suspend judgment.

…Shane Paul


What you do

What you do…

What we do

What we do…

You can reflect on

  • Body language

  • Tone of voice

  • One word

  • A phrase

  • An emotion

  • A whole concept or process

You can reflect on…

Reflecting sounds like

  • You really dislike spinach

  • Cooking is not fun for you

  • You’re confused about how to chose foods

  • Ice cream helps calm you down after work

Reflecting sounds like…

Reflecting sounds like1

Reflecting sounds like…

Types of reflections

  • Simple

  • Double-sided

  • Reflection with a reframe

  • Reflection with a twist

  • Summary

Types of reflections…

Deeper reflection with a reframe or a twist
Deeper reflection with a reframe or a twist

When to reflect

  • After an open ended question

  • When client is thinking about change

  • When you hear ambivalence

  • When you hear strong feeling

  • When you sense resistance

When to reflect…

What to reflect

What to reflect…

Values beliefs
Values/ beliefs taking steps

What reflecting does

  • Checks assumptions taking steps

  • Maximizes information exchange

  • Conveys respect and empathy

  • Highlights and encourages change talk

  • Builds rapport

  • Helps us stay client centered

What reflecting does…

What reflecting does1

What reflecting does…

Powerful reflections are

  • Statements, not questions taking steps

    • Inflection goes down at end of statement

  • Brief, short and simple

  • Frequent, more reflections than questions

  • Focused on client

Powerful reflections are…


You can't fake listening, taking steps

it shows.

…Raquel Welch


Practice reflecting

  • Observe what you do now taking steps

  • Choose a type of reflection to practice

  • Practice with friends and family

  • Find one new thing to reflect with each interaction

Practice reflecting…


Reflecting is something taking steps

to practice many times

until it becomes a part of

your way of being with other people.

…Molly Kellogg

Reflecting is somethingto practice many timesuntil it becomes a part ofyour way of beingwith other people.

Reflection practice and discussion

  • Find a Partner taking steps

  • Ask: “What do you think about what was just covered with reflections?”

  • Reflect back on your partner’s response

  • Switch

Reflection Practice and Discussion