Taking IAM to the Next Level Better Services, Smarter Advocacy , Stronger Partnerships

1. Taking IAM to the NextLevel BetterServices, SmarterAdvocacy, StrongerPartnerships

2. Discussion Topics • Membership Protections • IAM Asia • Customs Issues and Potential Solutions • Industry Partnerships

3. Member Protections • Stricter Member Requirements • The Receivable Protection Program (RPP) • The IAM Code of Ethics • Trademark Protection • Association Partnerships • Governmental Partnerships • You have a role!

4. Stricter Member Requirements Scenario Blimperopulos Movers applies for membership but one of its principals previously headed up a company that went out of business the year before leaving other members stranded with unpaid invoices. IAM has also received a number of customer complaints alleging that this company had treated them poorly and had to make double payments in order to release their shipments.

5. Receivable Protection Program • Components of the RPP: • Invoice Dispute Resolution Process • Alleged Debtor List • Unpaid Invoice Compensation • Inclusive Member Benefit for all IAM Core and Governing Members starting January 1, 2015

6. Receivable Protection Program • Scenario • Blimperopulos Movers owes your company $15,000 USD and the debt has been outstanding for five months now. • What IAM can do? • What IAM cannot do?

7. RPP Key Points IAM Staff Intervention on Outstanding Invoices - Staff have resolved over $400,000 USD worth of invoice disputes since May 2011 through Invoice Dispute Resolution Process. Monthly IAM Alleged Debtor List - List showing all of the IAM Members who allegedly are not paying their invoices Unpaid Invoice Compensation – Now includes invoices that stem from U.S. Military and Government Shipments

8. AdditionalMember Protections IAM Code of Ethics • Enforcement Procedures • Ethics Council Steps to Improve Membership Oversight • Tracking through more robust IAM database Trademark Protection • Enhanced Tracking of Members and Non-Members • Cease and Desist List – Report Offenders to IAM!

9. Your Role In The Process • Check the Prospective Member List on the IAM website each month • Read the Alleged Debtor List each month and make sure invoices do not age beyond 180 days • Ensure that your staff understands the RPP and how it can protect your company from monetary loss • Report a company if they are using IAM’s name or logo when not a member • Let IAM know if you have questions about a member at membership@iamovers.org • If a company slips through the cracks, it affects everybody

10. IAM Asia Initiative Why? Who? What?

11. Why Asia? • Strongest economic growth in the world • Fastest Growing IAM Membership Segment – Member Numbers roughly on par with Europe and North America • No Coordinated Advocacy Presence in region • IAM Effort to Conduct Meetings Overseas • Establish Closer Ties with Members Overseas in their Own Time Zones!

13. IAM Asia: Who and What? • Who: • Rob Faraonehas served as Regional Relations Liaison – Asia for IAM since October 1, 2014. • Objectives: • Coordinate collaboration and cooperation on issues affecting Asian Members • Educate Asian Members about IAM Member Programs and Services • Communicate industry developments from the region • Reach out to Members and Prospective Members to communicate the benefits of IAM • Potentially assist in planning Regional Meetings like this!

14. Customs Issues and Potential Solutions

15. Sale of PII by US Customs • What is PII? • This is private data! Why is it being sold? • Is there a way for my clients to opt out? • Is it possible that their PII will be sold even if they opt out? • What is IAM doing about it?

16. Intensive Exams at U.S. Ports • IAM Ongoing Data Collection to Gauge Member Experience • Results indicate particular issues at the Port of Long Beach. • While intensive exams still remain high, all other ports are in line with shipping volumes. • We need your feedback for ourongoing Efforts to Address These Issues With CBP • https://www.surveymonkey.com/r/YF6V5LD

17. Industry-led Inventory Standard • Industry Response to Potential Calamity • So exactly what is in the Inventory Standard? • First Part: A Common Codified Language • Second Part: An electronic link – XML Document - to transmit inventory data between different digital systems • Goal- ISO Accreditation as a Global Standard by end of 2015

18. Association and GovernmentPartnerships • AMSA - American Moving and Storage Association • BAR – British Association of Removers • CAM - Canadian Association of Movers • FEDEMAC - Federation of European Moving Associations • FIDI - International Federation of International Moving • LACMA – Latin American and Caribbean Movers Association • PAIMA – Pan American International Movers Association • Other Regional and National Associations • Stronger Links to Governmental Organizations who Regulate the Industry.

19. Your Role In The Process • Check the Prospective Member List on the IAM website each month • Read the Alleged Debtor List each month and make sure invoices do not age beyond 180 days • Ensure that your staff understands the RPP and how it can protect your company from monetary loss • Report a company if they are using IAM’s name or logo when not a member • Let IAM know if you have questions about a member at membership@iamovers.org • If a company slips through the cracks, it affects everybody

20. Speed Networking