Taking DIS Services to the Next Level

1. Taking DIS Services to the Next Level Innovative Enterprise Services IPMA Executive Seminar September 11-13, 2006

2. DIS Listened • DIS customers told us what services they wanted. • DIS made their wants part of our strategic vision. • DIS advanced responsive State budget proposals.

3. Mission-Critical Focus • Leadership and Innovation • Quality and Reliable Products and Services • Project Support

4. Leadership and Innovation • Video Conferencing and Web Collaborative Conferencing (Bob Deshaye) • Live Communication Server (Roland Rivera) • E-mail Archiving (Karen Peterson) • Machine Virtualization (Karen Peterson) • Eastern Washington Business Continuity Facility (Cammy Webster) • Load Balancing (Cammy Webster) • Enterprise Integration Service (Scott Came)

5. Videoconferencing • New DIS managed service will provide an enterprise based, interactive videoconferencing service that is shared by all state agencies • Dedicated facilities will be available in key locations across the state • Highest quality full video and audio conversation with other domestic and international locations that do business with state government can be connected through bridge facilities

6. Simplified Network Diagram

7. Videoconferencing Current Status • Decision Package submitted to OFM for approval in FY08 budget cycle • Equipment and support costs defined and included in decision package submittal • Continued support from major branches of government including legislature, higher education and cabinet agencies

8. Web Collaborative Conferencing • This new service enhancement will add the ability to share presentation materials over the IP network in addition to the audio only conference service in use today. • Agencies may share PowerPoint slides, Excel spreadsheets, Word documents etc., while conducting traditional audio conferences through DIS. • Several hundred simultaneous users are supported. • DIS Conference Operators will be available to assist customers with presentation set up and support as needed.

9. Simplified Network Diagram

10. Web Collaborative Conferencing Current Status • Major upgrade scheduled of all DIS audio conferencing equipment to new Web Collaboration infrastructure • Equipment installation scheduled for mid-FY07 • Normal audio conferencing service still available without interruption for existing users • OFM approved rate model allows agencies to choose a monthly subscription amount for unlimited Web Collaboration Conferencing use

11. What is Live Communications Server? • Enterprise-grade, scalable and secure IM solution • Integration with desktop • Extensible platform built on industry standards • By 2008, 80% of all businesses will use IM

12. Network Diagram

13. Live Communications Server Current Status • Updates to Active Directory to support Live Communication Server have been applied • Interagency project team has been formed • Finalize business plan • Present to Enterprise Active Directory Steering Committee and the CAB • Release RFQ for acquisition tbd

14. E-mail Archiving • Provides efficient and reliable long-term storage of messages • Ensures security and integrity of archived messages • Provides seamless access to archived data for authorized users

15. Machine Virtualization • Better utilization of resources • Faster response to business demands • Improved flexibility and scalability

16. Eastern Washington Business Continuity Facility • Shared disaster recovery and operational data center capability in Eastern Washington for the recovery of server-based computer systems • Effective recovery capability that avoids duplication in cost, effort, staffing, security and data communications • Infrastructure services for TSM and SAN connectivity to mainframe disaster recovery site in Philadelphia

17. Load Balancing • Service to enable fail-over from one server to another • Distributes workload • Technology available to agencies on the State Governmental Network (SGN) and Public Governmental Network (PGN) • Based on Cisco Content Switching Module (CSM) technology

18. Enterprise Integration Service • Middleware to send messages between systems and coordinate system interactions • Repository to store, display, and search system interface models and documentation • Integration competency center to manage middleware and repository, and consult with agencies on integration strategy • Certificate Authority for the State Government Network

19. Leadership and Innovation Questions?

20. Quality and Reliable Products and Services • Enterprise Security Services (Laura Parma) • Leasing Program Expansion (Scott Smith) • Next Generation Network (Roland Rivera) • Olympia Capital Campus Fiber Network Expansion Project (Roland Rivera) • IT Service Management (Laura Parma) • DIS Facility Proposal (Jim Albert) • Wireless (Roland Rivera)

21. Enterprise Security Services • DIS pleased to add to suite of Enterprise Security Offerings in FY07 • Multiple agency requests for adding to current offerings • New set of services • Managed Firewalls • Enterprise Virtual Private Network (VPN) • Secure Sockets Layer (SSL) VPN • Reviewed at OFM Rates Day and the CAB

22. Enterprise Security Services • Managed Firewall Services • Provide new service offering to centrally manage agency firewalls • Enterprise VPN Services • Enable smaller field offices to access agency's primary systems and data securely • Secure Sockets Layer VPN • Ability to work remotely from alternate locations with secure access to agency computing resources without requiring client software on the workstation • Provides additional offering to the Client VPN offering

23. Leasing Program Expansion • Lease Program • Operational leasing of personal computer, laptop and fileserver hardware to state agencies and higher education • Expansion • Add 15,000 desktops and laptops for a total of 30,000 in FY08 & 09 • Financial Benefits • Allows agencies to spread payments through life of equipment • Moves from large capital expense to utility-like payment

24. Leasing Program Expansion Lifecycle Asset Management Improvements

25. Leasing Program Expansion • Current Customers • Corrections • DSHS • Financial Institutions • Fish & Wildlife • Health • Industrial Insurance Appeals • Labor & Industries • Liquor Control Board • Military • Personnel • Retirements Systems • Veterans Affairs

26. Next Generation Network • High-speed telecommunications network that will meet the future need of the K-20 Education Network • Provides lower networking costs for customers by leveraging DIS expertise in wide area networking • Single point of contact for designing, ordering, implementing and operating eight different networks

27. Next Generation Network (NGN) • Business Goals • Use the IT infrastructure • Reduce costs • Meet legislatively mandated requirements • Enhance customer experience • Architecture Goals • Based on wavelength technologies • Provide multi-service provisioning platforms (MSPP) • Provide more Ethernet aggregation points throughout the state • Benefits of NGN Architecture • Reliability and Availability • Flexibility • Scalability • Cost-effectiveness • Support of customer business needs

28. NGN Architecture

29. Next Generation Network Status • Design has been completed • RFQ has been released • Responses due October 5, 2006 • Award(s) notification October 24, 2006

30. Campus Fiber Network • Coverage • Expands the existing Olympia Capitol Campus fiber network presence throughout Olympia (Downtown, Westside), Lacey and Tumwater • Capability • Provides mobility, service flexibility and access to centralized interagency applications at speeds of 10/100/1000 Mb Ethernet supporting voice, video, and data • Cost Benefits • Delivers average annual cost savings to state government of approximately $696K and future cost stabilization

31. Campus Fiber Network Conceptual Design Design: Highly available route diverse and protected ring architecture.

32. Campus Fiber Network Project Status • PHASE 1 (July 2006 – June 2007) Develop and submit funding decision package (completed) Finalize Phase 1 detailed design • PHASE 2 (July 2007 – June 2008) Complete network expansion to Olympia Downtown, Olympia Westside and Tumwater agency locations • PHASE 3 (July 2007 – June 2008) Complete network expansion analysis and detailed design for Lacey agency locations • PHASE 4 (July 2008 – June 2009) Complete network expansion implementation to all Lacey agency locations • ISSUES: Agency participation commitment Timeline that accommodates agency needs Local municipality partnerships Utilization of existing state government fiber assets

33. IT Service Management • End-to-end Service Management for the Enterprise to continue to deliver quality and reliable services • Started discussion and engagement on this topic in the Enterprise Change Management Meetings held monthly after the Customer Advisory Board (CAB) meeting • Move towards delivery of IT Service Excellence • Use of ITIL: Information Technology Infrastructure Library

34. IT Service Management • ITIL is a framework of best practices approaches intended to facilitate the delivery of high quality information technology (IT) services. • Service Support System for an enterprise approach • Configuration Management • Incident and Problem Management • Change Management • Service Request/Help Desk • Release Management • “System” is a combination of processes, people and tools. • We need to get started!

35. DIS Facility Proposal • New state-owned data center and office building • Located on the east capitol campus • 225,000 square feet overall – 100,000 square foot data center • Business Drivers • Proposed Schedule • Project authorization - - 2007 Legislature • Start design - - Summer 2007 • Start construction - - Summer 2008

36. Project Support • Responds to Joint Legislative Audit Review Committee (JLARC) Report • Proposes a centralized information technology project management office • Pool of experienced project managers • Statewide portfolio and project management application software

37. Wireless • Wireless Project • DIS developing a comprehensive solution to effectively manage end user wireless connectivity • Enterprise solution for multiple forms of access • EVDO, WiFi, Wired, Dial-up • Implement unified security for mobile devices • Keep and isolate traffic behind the state firewall

38. Questions?

39. Contact Us • Jim Albert, JimA@dis.wa.gov, 360-902-9885 • Tracy Guerin, TracyG@dis.wa.gov, 360-902-3572 • Laura Parma, LauraP@dis.wa.gov, 360-725-5321 • Karen Peterson, KarenP@dis.wa.gov, 360-902-3123 • Roland Rivera, RolandR@dis.wa.gov,360-902-3335 • Scott Smith, SS@dis.wa.gov, 360-725-4201 • Cammy Webster, CammyW@dis.wa.gov, 360-902-3261 • Bob Deshaye,BobD@dis.wa.gov, 360-902-3336 • TechMall, http://techmall.dis.wa.gov