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Taking CRM to the Next Level

Taking CRM to the Next Level. Summit 2010. Our Premier Sponsors. Taking CRM to the Next Level . Agenda Welcome Introduction Interactive Discussion Wrap-up. Taking CRM to the Next Level . Craig Fleming Director, Interactive Services Adxstudio Inc. Craig.Fleming@adxstudio.com.

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Taking CRM to the Next Level

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  1. Taking CRM to the Next Level Summit 2010 Our Premier Sponsors

  2. Taking CRM to the Next Level Agenda • Welcome • Introduction • Interactive Discussion • Wrap-up

  3. Taking CRM to the Next Level Craig Fleming Director, Interactive Services Adxstudio Inc. Craig.Fleming@adxstudio.com

  4. Discussion Points/Topics • Dynamics CRM platform can be a starting point on which to build and create inventive, customized systems to meet your organizations specific requirements. • Custom asset management systems • Incident management systems • Event management systems • Sports management solutions • Property management systems • Reservation systems • The sky really is the limit!

  5. Taking CRM to the Next Level Tools Examples • Accelerators • SharePoint • Reporting/Dashboards • Mobility (even on iPhone/iPad) • Marketplace (formerly Pinpoint) • http://dynamics.pinpoint.microsoft.com/en-US/Default.aspx

  6. Real World Examples • Leicaster City “Football” Club • Video • Pentax • Travel Dynamics • Alexion Pharmaceuticals

  7. Take-Away’s • Use Tools You Already Own • Think Outside The Box • Use Partners With Industry Experience • Take Advantage of Accelerators • Marketplace is Great Starting Point

  8. Taking CRM to the Next Level Wrap-Up • Thanks for joining us! • Fill out session evaluations • Go to CRMUG.com for the survey link • Submit your Town Hall questions • Looking to connect with someone? • The Connections Café • On Twitter (#CRMUG)

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