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外包服务介绍 Outsourcing Services Presentation 上海逸伟嘉信企业管理咨询有限公司 EAE Solution Co., Ltd.

外包服务介绍 Outsourcing Services Presentation 上海逸伟嘉信企业管理咨询有限公司 EAE Solution Co., Ltd. 技术支援服务 Technical Support Service 外判工程师服务 Helpdesk Engineer Service 硬件维修保养服务 Hardware Maintenance Service 所有服务都包含免费的电话支持,合约期内不限次数. All Services included free telephone support,

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外包服务介绍 Outsourcing Services Presentation 上海逸伟嘉信企业管理咨询有限公司 EAE Solution Co., Ltd.

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  1. 外包服务介绍 Outsourcing Services Presentation 上海逸伟嘉信企业管理咨询有限公司 EAE Solution Co., Ltd.

  2. 技术支援服务 Technical Support Service 外判工程师服务 Helpdesk Engineer Service 硬件维修保养服务 Hardware Maintenance Service 所有服务都包含免费的电话支持,合约期内不限次数. All Services included free telephone support, unlimited call in the contract period. 服务总述Services Summary

  3. 技术支援服务Technical Support Service

  4. 技术支援服务 Technical Support Service 硬件方面:Hardware:路由器(Router), 防火墙(Firewall), 集线器(Switch/Hub), 交换机(PABX), 服务器(Server), 笔记本(Laptop), 台式机(Desktop), 打印机(Printer), 扫描仪(Scanner).指硬件设备的故障检测和简单功能的设置,使用培训方面的服务.Service included hardware problem check and simple function setting, user training.软件方面:Software:操作系统(Windows), 邮件系统(Exchange/Notes),办公软件(Office/Acrobat),防毒软件(Norton),等等(……). 指常用软件的使用技术支持,和网络共享,查杀病毒等方面的服务.Service included application troubleshooting and net share, Virus scan and kill. 服务范围: Scope of Service:

  5. 技术支援服务 Technical Support Service 服务方式:Service Mode: 服务单位的服务 Token Service 合约期内购买一定数量的上门服务单位,使用中依次递减. Purchase some tokens service, On site service tokens are charged by deducting the service tokens from the contract amount. 包年的服务 Unlimited Service 需要服务的电脑设备,每台每月收取相应的服务费用,以年为最小服务期,提供不限次数的上门 服务. For service of equipment, fee will be charged in per unit per month, the minimal service period is one year, unlimited on site service.

  6. 技术支援服务 Technical Support Service 服务监测:Service View: 服务流程 Service Flow 客户提出服务要求公司服务主管派单工程师服务响应销售跟进服务进度问题解决 Customer Service CallService supervisor correspondEngineer service response Sales follow up service schedulecompleted 服务报告 Service Report 服务报告单,有对当次服务内容的说明,工程师服务态度的评定,改善意见等. Service Report, included explain the service, assess engineer’s service, advice, etc. 服务汇总报告书,有对已使用的服务单位的记录,问题分析,简单问题解决方法的介绍等. Service Report Summary, included note service tokens had used, problem analysis, introduce of trouble shooting for easy problem, etc.

  7. 常驻工程师服务Helpdesk Engineer Service

  8. 常驻工程师服务 Helpdesk Engineer Service 服务范围:Scope of service: 低端服务 Popularly Service 电脑及网络周边设备的硬件问题检测和报修,协助采购电脑设备制定配置,登记资产,做项目预算, 服务器调校,桌面端维护,用户培训. Check PC and Net equipment’s hardware problem and call to repair, confirm configuration to helping purchase PC, book in assets, make project budget, Server tuning, problems Identification and trouble shooting, user training. 高端服务 Profession Service 软件项目的开发,网络项目的搭建,项目完工后的维护. Software develop, Net project based, maintenance for project completed.

  9. 常驻工程师服务 Helpdesk Engineer Service 服务方式:Service Mode: 每月每日 Full day per month 工程师每个月的每个工作日都到客户指定场所提供服务. Engineer provide service on per working day per month, at customer location appointed. 选择服务日 Select Service day 客户可以自由选择需要服务的时间,比方说每周一.三.五,但每月至少服务十天以上. Customer can select service day, for example Monday, Wednesday, Friday per week, but the service days are more than ten days of per month.

  10. 常驻工程师服务 Helpdesk Engineer Service 服务监测:Service View:服务报告示例Demonstration of service report

  11. 服务报告内容标识Code of service report

  12. 硬件维修保养服务Hardware Maintenance Service

  13. 硬件维修保养服务 Hardware Maintenance Service 服务范围:Scope of service: 主要设备 Main Equipment 路由器(Router), 防火墙(Firewall), 集线器(Switch/Hub) 服务器(Server), 笔记本(Laptop), 台式机(Desktop), 打印机(Printer) 主要品牌 Main Brand

  14. 硬件维修保养服务 Hardware Maintenance Service 服务内容摘要:Service Summary: • 保修期外的设备出故障, 维修包零配件, 承诺以相同或近似配件做更换. Equipment have problem out warranty period, maintenance service included parts. Maintenance parts will normally be either new or equivalent to new in performance when installed in the Equipment. 2. 急用设备出故障时, 我方将优先提供功能相近的备用机, 再进行维修. When equipment have problem that used at once, we will provide back-up equipment at first, and repair it. 3. 每季度上门巡检一次, 对存有隐患的机器及时进行故障排除. On-site preventive maintenance in per quarter, troubleshooting for equipment. 4. 资产登记, 记录所有电脑设备, 并及时更新, 供客户查询. Book in assets, note about all PC equipment, and update in time, customer will see about.

  15. 硬件维修保养服务 Hardware Maintenance Service 资产登记表示例:Demonstration of assets list:

  16. 硬件维修保养服务 Hardware Maintenance Service 服务监测:Service View: 服务流程 Service Flow 客户提出服务要求公司服务主管派单工程师服务响应提供备用机销售跟进维修进度 问题解决 Customer Service CallService supervisor correspondEngineer service response Provide Back-up EquipmentSales follow up repair schedulecompleted 服务报告 Service Report 服务报告单,有对当次维修内容的说明,工程师服务态度的评定,改善意见等. Service Report, included explain the repair, assess engineer’s service, advice, etc. 服务汇总报告书,有对合约期内所有维修服务的记录,问题分析,设备升级或淘汰的建议等. Service Report Summary, included note repair service in the contract period , problem analysis, advice of equipment upgrade or wash out, etc.

  17. Thanks！

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