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Oracle Hosting Services Providers (OHSP) and Oracle Outsourcing Services. Kirk Williams Frontier Consulting, Inc. Senior Oracle Consultant. Vision Statement. Reduce support costs of Applications and become Independent of internal IS staffing (DBA’s).
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Kirk Williams
Frontier Consulting, Inc.
Senior Oracle Consultant
Frontier Consulting, Inc.
E-Business Suite - Managed Hosting
Core Services Corporation
June – 2003
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Features 90% pre-configured Oracle-only applications
and bundled services designed to be implemented
in five business days or less. Appropriate for customers with:
Frontier Consulting, Inc.
Moderately alterable workflow settings on Oracle-only applications and designed to be implemented in approximately 30-100 business days. Appropriate for customers with:
Frontier Consulting, Inc.
Can be altered considerably and may include non-Oracle applications. Provides the highest level of flexibility and customization. Appropriate for customers with:
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Includes comprehensive training, which varies by offering. May include:
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
An Oracle Applications Services Provider
Frontier Consulting, Inc.
EMEA
5: Apps
NORTH AMERICA
42: Apps
ASIA PACIFIC
3: Apps
LATIN AMERICA
2: Apps
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Core Services is one of only 32 Oracle Authorized Service Providers. Hand picked and approved by Oracle Corporation, the designation is Oracle’s highest partnership tier for applications.
Oracle Awarded Core Services “Best Overall” for the Eastern US for year 2001.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
“Since we left oracle.com and are now with Core Services; Core has shown us many improvements to application setups and we are now reaping the benefits of the system we thought we purchased; all for a fraction of the monthly price.“
Don Stiers – Power Medical Interventions
Frontier Consulting, Inc.
Frontier Consulting, Inc.
6. What are Oracle’s Hosting Services?
Availability Services
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
OHSP’s Online Service pricing includes the cost of the Applications, Consulting, Support, Education and Hosting. A general price breakdown for Online Services is as follows:
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
9. How long is the initial contracted Hosting Service?
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Any computing device (PCs, Network Computers) with Java (v1.3 or greater) enabled browsers with the following recommended minimum configuration:
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Frontier Consulting, Inc.
Hosting Access Policies
Oracle Outsourcing Services – Hosting AccessRevised February 2003
Standard Hosting Offerings
Oracle will provide Data Center Hosting Facilities to support remote customer access within approved parameters established by Oracle and provided to the customer. This is subject to the customer's agreement of Oracle policies regarding hosting operations and the hosting of Oracle Applications.
Oracle will define the hosting services network and systems architecture, and the specification of hardware and software requirements.
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The Oracle Standard Server Configuration is designed to deliver optimal performance to each customer. As part of the standard hosting offering, Oracle will configure three printer or print server connections to support standard Hewlett Packard Model PCL 4 (and above) class printers. No other printer models are supported by the configuration. Each customer must provide an Internet Routable IP address for each print server or printer prior to configuration. Oracle will configure additional printers or printer server connections, provided that, prior to the configuration of such printer or printer connection, such customer (i) pays Oracle a one time set up fee of $1,000 for each additional printer or printer server required, and (ii) agrees to pay Oracle a yearly maintenance fee of $1,200 for each additional printer or printer server required.
Frontier Consulting, Inc.
The Oracle Hosting Network utilizes redundant firewalls configured to allow network traffic using the protocols, ports, and IP addresses originating from the customer router/Virtual Private Network (VPN).
To provide our customers with a secure hosting environment, Oracle does not allow the following: (i) clear Internet connections to the customer's instance, (ii) Simple Network Management Protocol (SNMP) read only or write access to Oracle provided network equipment installed on the customer's premise, and/or (iii) analog dial up access to the customer's hosting environment.
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For each customer, Oracle will configure a VPN Box for network connectivity for one customer location. Oracle will configure a VPN Box for an additional customer location, provided that prior to each such additional customer location configuration, such customer (i) pays Oracle a one time set up fee (including hardware and configuration) of $5,000 and (ii) agrees to pay Oracle a yearly maintenance fee of $1,200.
Each customer is responsible for the acquisition, configuration, monitoring, maintenance and management of all hardware and software at customer locations (except for the VPN Box specified in the previous paragraph), including Local Area Networks (LAN), computers, software, telecommunications, and devices.
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Oracle will not be responsible for the network connection or for issues, problems or conditions arising from or related to the network connection, including but not limited to bandwidth issues, network outages, and/or any other conditions that are caused by the ISP and/or the network connection.
Frontier Consulting, Inc.
As part of the standard hosting offering, Oracle establishes the Database and Application Code Structure needed to facilitate hosting of the applications ("instance"). Three instances are established for each customer: Test, Development and Production. Substitutions cannot be accommodated. Once a customer has commenced "live" use of the Hosting Services,
Oracle will monitor the test instance for the purpose of facilitating troubleshooting of issues. If, as part of a multi-phased implementation, an additional test instance must be established, or if a customer requests any other additional instances, the customer will be required to pay additional fees as follows.
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Oracle will review and apply appropriate Operating System Patches to support the hosting infrastructure. Application patches are reviewed and applied on an as-required basis to the production environment to facilitate a consistent and reliable application environment.
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It is the customer's responsibility to contract with an Authorized Implementer to perform application upgrades. Oracle will provide the Upgrade Environment (Network Access, Computing Environment, Storage, and access to the Application Code Tree) with a copy of the customer's production, test or development instance.
Once the customer has completed the application upgrade and accepted the application functionality, the customer is then required to follow the Oracle Acceptance CriteriaProcess (specified in the Oracle Implementation Guide) for transition into production. Once the customer has accepted the criteria, Oracle will work with the customer and the Authorized Implementer to move the instance to the customer's production server.
Frontier Consulting, Inc.
As part of the Standard Hosting Offering, Oracle will reload an image copy of a customer's database files ("refresh") once per week per instance in implementation phase, and once per month in production phase. Oracle will allow a customer additional refreshes provided that, prior to each refresh, such customer pays Oracle $1,000.
Oracle requires 48 hours notice for a refresh and customer must ensure that the instance is shut down and inaccessible by no later than 5:00 p.m. Pacific Standard Time. Refreshes are only available Monday through Friday. Refreshes cannot be accumulated.
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Backups currently occur during the hours of 9:00 p.m. to 6:00 a.m. Pacific Standard Time. During this time, all non-production databases are unavailable. A customer in a time zone other than Pacific Standard Time may request a different 9-hour window.
Standard backups include data, databases, applications, and all configuration pieces required to restore the customer installation.
Production backups are run daily, weekly, monthly and annually and are currently retained for 15 days, 5 weeks, 13 months and 8 years, respectively.
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1) two backups during the implementation phase;2) two backups during pre-production testing; and3) a baseline backup prior to production.
All non-production special backups are currently retained for 3 months.
Oracle will run additional backups for a customer provided that the customer gives Oracle 48 hours notice and prior to each such backup, customer pays Oracle $1,000 for each additional backup.
Frontier Consulting, Inc.
Oracle’s Hosting Services are designed to be available 24 hours a day, 7 days a week, 365 days a year, except during weekly system maintenance.
A weekly system maintenance period occurs every Friday from 9:00 p.m. to 12:00 a.m. Pacific Standard Time.
In the event that emergency maintenance is required, Oracle will use commercially reasonable efforts to provide advance notification of the maintenance.
Frontier Consulting, Inc.
Each customer is responsible for obtaining Oracle Program Licenses and Oracle Product Support and Update Subscription ServiceSupport for licensed Oracle Application programs. In the event that Product Support or Update Subscription Service support terminates, hosting services will also terminate.
Incident Recovery and Data Restoration
Oracle is prepared to expedite data recovery from backup media in the event of a system failure or urgent data restoration request. Data restoration times will vary depending on the severity of the problem and backup tape location.
Frontier Consulting, Inc.
Upon termination of hosting services, a customer will receive a data export, a list of patches that have been applied to such customer's Oracle programs, and copies of the following files:
1) Application Environment Files2) $Appltop Directory Files3) Oracle Application Server Configuration Files4) INIT.ora files
In addition, upon termination, the customer must return to Oracle all equipment provided or owned by Oracle.
These Hosting Access Policies Are Subject to Change.
Frontier Consulting, Inc.
Implement-
ation
Sales
Upgrade
Transition
Production
Initialization
New
Customer
Frontier Consulting, Inc.
Components
Client
Oracle Sales
Business Operations
Oracle Applications
Sales
Initialization
Implementation
Transition
Production
Upgrade
Implementor
Oracle Education
Oracle Support
Oracle Hosting
Frontier Consulting, Inc.
Time Line
10 – 120 Days
CONTRACT TO GO LIVE
30 – 45 Days
Sales
5 – 10 Days
Initialization
5 – 120 Days
30 Days
Implementation
Transition
Ongoing
Production
Frontier Consulting, Inc.
Services LifeCycle
Objective
Frontier Consulting, Inc.
Frontier Consulting, Inc.