1 / 54

Creating Maximum Leverage & Profitability In Your Business (outsourcing)

Creating Maximum Leverage & Profitability In Your Business (outsourcing). Clifford & McNally. Who am I & why should you listen to me. Built a multi million dollar business that sold services direct to SMBs (Everon)

feleti
Download Presentation

Creating Maximum Leverage & Profitability In Your Business (outsourcing)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Creating Maximum Leverage & Profitability In Your Business(outsourcing) Clifford & McNally

  2. Who am I & why should you listen to me • Built a multi million dollar business that sold services direct to SMBs (Everon) • Built standardized offerings to allow for industry leading GM and bottom line performance • Lead process automation & outsourcing that has created millions of dollars in savings across multiple businesses • Willing to share 10 years of hard learned lessons servicing SMBs

  3. 5 Lessons For Maximum Leverage & Profitability In Your Business • Think globally • Embrace the profitability leverage formula • Invest in building a global team • Create systems and procedures for your team • Leverage the fact that it is easier than ever to find and work with people form around the globe!

  4. Think Globally “Globalization has changed us into a company that searches the world, not just to sell or source, but to find intellectual capital – the world’s best talents and greatest ideas.” - Jack Welch

  5. Hire the best person in your city for the job?

  6. Hire the best person in the world for the job?

  7. Cost & talent advantages to thinking globally!

  8. Cost & talent advantages to thinking globally!

  9. 5 Lessons For Maximum Leverage & Profitability In Your Business • Think globally • Embrace the profitability leverage formula • Invest in building a global team • Create systems and procedures for your team • Leverage the fact that it is easier than ever to find and work with people form around the globe!

  10. Profitability Leverage Formula Leadership + Talent + Tools & Automation = Success People Finances

  11. Profitability Leverage Formula Leadership = you or a key member of your team Lead-er-ship, n. – - The action of leading a group of people or organization Synonyms - guidance – direction – management - command

  12. Profitability Leverage Formula Talent = outsourced team Tal-ent, n. – - Natural aptitude or skill. A person possessing such a talent or skill Synonyms - Gift – ability – genius - capability

  13. Profitability Leverage Formula Automation & Tools = you & your team Discovering – - Software & procedures that allow work to be completed cost effectively and effectively Educating – Talent on how to use software & procedures to complete work

  14. Profitability Leverage Formula Success = profitable growth for your business

  15. 5 Lessons For Maximum Leverage & Profitability In Your Business • Think globally • Embrace the profitability leverage formula • Invest in building a global team • Create systems and procedures for your team • Leverage the fact that it is easier than ever to find and work with people form around the globe!

  16. Invest in building a global team How to find good outsourcers

  17. Invest in building a global team Hire outsourcers the same way you hire a regular fulltime employee

  18. Invest in building a global team

  19. Sourcing Invest in building a global team Job request is critical • Culture & ongoing expectations • Investment in working together • Looking for regular work • Skills necessary • Give them a hurdle

  20. Invest in building a global team • Filtering Cut through the noise • Eliminate anyone that skipped the hurdle • Make additional requests of candidates • Evaluate communication skills in the process • Interview as many candidates as you can • Think about running a contest

  21. Invest in building a global team • Interviewing Know your key requirements • Communication • Language • Responsiveness • Expectation setting • Availability • Demonstrated ability

  22. Invest in building a global team Offer based on • Testing period • Job Specifics • Success criteria • Rate / cost (fixed) • Offer

  23. 5 Lessons For Maximum Leverage & Profitability In Your Business • Think globally • Embrace the profitability leverage formula • Invest in building a global team • Create systems and procedures for your team • Leverage the fact that it is easier than ever to find and work with people form around the globe!

  24. Create systems & procedures Be specific about the results you expect and the steps that should be taken to produce success

  25. Create systems & procedures Create specific deadlines & schedules for tasks & work production

  26. Create systems & procedures Provide specific reporting & progress requirements

  27. Create systems & procedures Provide automation tools & best practices for successful completion of the tasks and project

  28. Create systems & procedures Inspect & monitor what you expect

  29. Typical outsourcer experience My goal: I need a peanut butter and jelly sandwich created

  30. Typical outsourcer experience In interview this guy:

  31. Typical outsourcer experience In interview this gal:

  32. Typical outsourcer experience And a few more folks:

  33. Typical outsourcer experience I select this gal to get started because she has a great portfolio, great experience, great communication skills, and will be done by next Thursday which I need

  34. Typical outsourcer experience Results:

  35. Typical outsourcer experience Results:

  36. Typical outsourcer experience Results:

  37. Typical outsourcer experience Results:

  38. Typical outsourcer experience Automation & Tools:

  39. Typical outsourcer experience Results:

  40. Typical outsourcer experience Results:

  41. Typical outsourcer experience Results:

  42. Typical outsourcer experience Results:

  43. Typical outsourcer experience Results:

  44. Create systems & procedures The key to avoiding the typical outsourcer experience!

  45. Working with outsourcers Let’s look at the details

  46. Working with outsourcers Identifying which processes to outsource Start with these: • Repetitive tasks • Reporting & data collection • Non-client facing tasks • Social Media work • Writing (articles, tweets, webpages, etc) • Programing

  47. Working with outsourcers Who we work with and our opinions • Philippines vs India • US based resources • Odesk vs Elance • Specialized service outsourcers

  48. Working with outsourcers How to treat your extended team – context & training

  49. Working with outsourcers Sending over your first tasks (getting started!)

  50. Working with outsourcers My processes are too complicated!

More Related