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Cultivating Self-Motivation: Quality in Business Transformation

Explore the power of self-motivation in fostering quality work. Learn from quotes by Blanchard, Branson, and Watson Sr. Embrace failure, strive for improvement, and integrate quality into every aspect of your business. Challenge old paradigms and delight your customers to succeed in the ever-evolving business landscape.

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Cultivating Self-Motivation: Quality in Business Transformation

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Presentation Transcript

  1. Preparing Our TQPs“Qualities” business is searching desperate for

  2. Ability to create “self-motivation” in others

  3. Ken Blanchard Quote • “People who feel good about themselves, do good work” • —Ken Blanchard • “One Minute Manager”

  4. Ken Blanchard Quote --revised • “People who do good work, feel good about themselves” • —Ken Blanchard • “One Minute Manager” —Revised thinking

  5. The Quality Connection • All work is done within a system, and all systems, large and small, are governed by the rules of quality.

  6. Dr. Deming’s Lesson • Quality Problems? • 85% are caused by the system • 15% are caused by employees

  7. Celebrate Failures!

  8. Improvement…Innovation…Experiementation…Occassional failure…Closer to success

  9. Branson quote • “Reward excellent failures. Punish mediocre successes.” • —Sir Richard Branson, Founder Virgin Atlantic Airways

  10. Quote: Success is seldom... • "Success is rarely final, and failure is seldom fatal." • -Thomas J. Watson Sr., founder IBM

  11. Quote: Forgiveness and permission • "It's easier to get forgiveness than permission.“

  12. OPPORTUNITY ISNOWHERE

  13. Incremental improvement vs. Breakthrough

  14. A Typical Question • “Do you think we might be able to notch up quality a bit this year? Is there any room for a little productivity increase?”

  15. “If you remember nothing else, remember this: Business efficiencies are essentially…infinite.” • —Jack Welch, CEO, GE

  16. Harley ad

  17. Create symbols of urgency

  18. “Take a car. Cut the roof off. I’ll drive it home tonight.” • —Lee Iacocca

  19. “If things seem under control, you’re just not going fast enough.” • -Mario Andretti

  20. Embrace Perfection

  21. 48,000 lost pieces of mail each hour in the USA 99.9%

  22. 2 unsafe landings at Mumbai Airport each day 99.9%

  23. 22,000 checks deducted from the wrong account each hour in the USA 99.9%

  24. Unsafe drinking water for 1 hour each month 99.9%

  25. 1,100 incorrect surgical operations per week in India 99.9%

  26. 140,000 falsified tax returns each year in the USA 99.9%

  27. 250 newborn babies dropped at birth by doctors each day in India 99.9%

  28. 500,000 wrong drug prescriptions each year in India 99.9%

  29. Your heart fails to beat 32,000 times each year 99.9%

  30. Chinese proverb • "It is very dangerous to try to leap a chasm in two bounds." • -Chinese proverb

  31. Integrate Quality with… Everything else!

  32. The Old Paradigm • “Quality is number one!” • “…no, wait, productivity is key!” • “…sorry, speed is the new priority” • “…stop! We have a new cost reduction program!”

  33. Q=P

  34. Discard “Customer Satisfaction”

  35. “The Age of the Never Satisfied Customer” • -Regis McKenna

  36. But what about… • Customer Delight? • Customer Surprise? • Customer Bewilderment? • Customer Enchantment?

  37. END

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