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Qualities of housekeeping staff. Compiled by Mrs. Vandana Mahajani. Grooming. Absolutely essential for staff that comes in guest contact Clean crisp uniform, light make up, fresh light cologne spray. No jewellary except for small tops and wedding ring Hair tied in a bun or kept short. .

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qualities of housekeeping staff

Qualities of housekeeping staff

Compiled by

Mrs. Vandana Mahajani

grooming
Grooming
  • Absolutely essential for staff that comes in guest contact
  • Clean crisp uniform, light make up, fresh light cologne spray.
  • No jewellary except for small tops and wedding ring
  • Hair tied in a bun or kept short.
personal hygiene
Personal hygiene
  • Clean hair and manicured fingernails.
  • No body and mouth odour.
  • Report to doctor in case of infections, cuts or bruises.
honesty
Honesty
  • Guest belongings should not be touched
  • Discipline and integrity must be maintained.
  • Lost and found must be intimated.
  • Rules must be followed.
courtesy
Courtesy
  • Guest request must be attended to even if they are frequent.
  • Politeness and charm must rule.
  • A pleasant staff adds positive experience
tact and diplomacy
Tact and diplomacy
  • Aviod hurting guests feelings.
  • Tact can diffuse tension in a situation
eye for detail
Eye for detail
  • Determines good service from an average one.
  • Quality ensures keeping in mind the minutest of details
physical fitness
Physical fitness
  • Most work is manual in nature.
  • Sturdy physical condition a must in HK operations
co operativeness
Co-operativeness
  • Within the housekeeping staff while doing and sharing duties.
  • With other dept. when allocating and servicing rooms