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Integrating and Selling the SkillSoft Product Lines Pam Boiros , VP of Product Management, Books 24x7, SkillSoft

Learning: Re-Imagined. Integrating and Selling the SkillSoft Product Lines Pam Boiros , VP of Product Management, Books 24x7, SkillSoft Taavo Godtfredsen , Executive Producer, SkillSoft Tim Hildreth , Director, Product Marketing, SkillSoft Ross Stonecipher , President, ExecuTrain. Agenda.

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Integrating and Selling the SkillSoft Product Lines Pam Boiros , VP of Product Management, Books 24x7, SkillSoft

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  1. Learning: Re-Imagined Integrating and Selling the SkillSoft Product Lines Pam Boiros, VP of Product Management, Books 24x7, SkillSoft Taavo Godtfredsen, Executive Producer, SkillSoft Tim Hildreth, Director, Product Marketing, SkillSoft Ross Stonecipher, President, ExecuTrain

  2. Agenda • Introduction • Books 24x7 • What do we offer • Key Selling Points • Leadership Development Channel (LDC) • What is it • Key Selling Points • SkillSoft Content Solutions • What’s New? • Selling Points • Integration of Solutions • ExecuTrain’s best practice • Q&A

  3. Books24x7 Value Proposition: Driving Productivity Content:Strong breadth & depth Thousands of books, reports, summaries from trusted sources 250+ industry leading publishers Full content Search:Immediate drill-down for just-enough, just-in-time information Powerful, patented technology Access via PC or mobile device Personalize & Collaborate:Boost productivity Organize and Bookmark Corporate collaboration RSS/Portal integration Chapters to Go™ Option Leaders are Readers!

  4. Instant access to knowledge is Genius!

  5. Product Portfolio - Partners

  6. Broad and Deep Content Coverage ITPro is a robust collection delivering concepts from several perspectives and instructional formats to best serve diverse skill, technical, and experience levels. Levels: Beginners to Experts Perspectives: Vendors, Power Users, Enterprise Users Instructional Styles: Step-by-Step Guides to Complete References to Certification Prep Example: Java For beginners For Experienced Users Vendor Perspective User Perspective Enterprise Perspective Specific Topic Complete Reference Training Guide Certification Prep

  7. OfficeEssentials - End User/Desktop

  8. BusinessPro WHAT? Broad & deep collection of business books Most respected & top business publishers: John Wiley & Sons AMACOM Harvard Business School Press Oxford University Press Project Mgmt Institute (PMI) Many more …… WHY? Talent management Leadership development Business Acumen ITPro complement!

  9. Custom Bundles Available Create Books24x7 Collections specific to your topic areas and curriculum Smaller, focused collections Bundle as a key component of your offering Can be co-branded with your product name, unique to your programs Consult with you SkillSoft Representative Examples: Leadership Cisco Certification Microsoft Technologies Personal Finance Project Management

  10. Customer Quotes- The Books24x7 Advantage Improving Team Performance: “Working on global projects with a virtual team, I used Books24x7 to provide tools, tips and techniques for developing immediate and effective working relationships. Thus, short circuiting the natural process by about 6 months!” Personal Effectiveness: “Time Management: I used BusinessPro to revisit topics which I had learned through a course. I was able to zoom in to topics that were specific to the problems I was facing…” Improved Productivity: “Just wanted to let you know that Books24x7 came in very handy this morning. We had to unlock 4700 user accounts. That would take 20 people all day. I was able to search and find a reference that told how to script it automatically. Took 1.5 hours. So lunch is on me tomorrow.”

  11. Leadership Development Channel (LDC) www.skillsoft.com www.skillsoft.com

  12. Leadership Development Channel (LDC) • Over 1100 Total Video Programs including: • Thought-Leader QuickTalks • CEO QuickTalks • Series of Live Leadership Events featuring best-selling authors, speakers • Participant and Facilitator Guides

  13. Why The Leadership Development Channel?The Right People – The Right Medium – The Right Tool The Right People Learn directly from best-selling authors and CEO’s as they will challenge your thinking and keep you current in business and leadership Video is both time-effective and high impact – you can quickly grasp concepts and apply them A management tool to drive team learning and one on-one coaching – start your next team meeting with a QuickTalk The Right Medium The Right Tool

  14. Examples of LDC Application QuickTalk Applications • Individual Inspiration • Meeting Starters • Coaching Tools • JIT Learning Aids • ILT Toolbox Live Event Applications • Facilitated Group Learning • Integrated in-house workshop • Live access to “gurus” OnDemand Applications • Individual development • Fulfill mandatory training requirements

  15. Competency-Based Program Examples Vijay Govindarajan: Globalization and Emerging Trends Michael Treacy: The Growth Portfolio Fred Reichheld: The Economics of Loyalty Tom Peters: Excellence And Execution Gary Hamel: Innovation Leadership Bill George: Discover Your True North www.skillsoft.com

  16. Exposed to idea 6 times in 30 days = 90% retention Drops to 10% in 30 days Effective Transfer/Retention of Learning ExecBlueprints/ExecSummaries/QuickTalks as Reinforcers % 100 1 2 3 4 5 6 90 80 70 60 50 40 30 20 10 Day 7 Day 4 Day 10 Day 13 Day 1 Day 16 Day 19 Day 22 Day 22 Day 22 Source: Creative Training Techniques

  17. SkillSoft e-learning content primer Overview 2009 Highlights Mentoring Certification Coverage SkillSims Other Collections KnowledgeCenters

  18. Self Study e-Learning Comprehensive collections cover a wide range of enterprise needs Courses are constantly being updated and added in response to customer input Proven instructional design model and engaging presentation Job Aids, SkillBriefs and SkillSims to reinforce learning and ensure knowledge transfer Business Skills • 870+ English titles • 2,100+ localized titles Desktop • 260+ English titles • 680+ localized titles IT • 1,500+ English titles • 300+ localized titles Legal Compliance • 70+ English titles • 6 localized titles ES&H • 120+ English titles • 80+ localized titles *Estimated titles, SkillSoft courseware libraries, April, 2009.

  19. Effective Instructional Design Proven ID Model Proven development system Flexible to allow for ongoing innovation and change Unmatched experience in e-learning design 12 full-time learning designers 5 senior LDs with over 75 years e-learning design experience Advanced degrees in instructional technology, education, communications, and other related fields Objectives Content Adult Learning Theory Performance-Oriented Instruction Mastery Learning Observation and Modeling Social Learning Theory Learning Style and Preferences Instructional Strategies Assessment

  20. Continued Strong Investmentin Core Content Collections 2009 Content Build Plan

  21. Business & Compliance CoursewareBuild PlanHighlights

  22. IT & Desktop CoursewareBuild PlanHighlights

  23. SkillSoft Mentoring Support The 40+ on-staff members of SkillSoft’s Mentoring Team combined hold over 1,000 certifications and accreditations in addition to extensive and diverse experience in the world of IT. Most popular exams are mentored 24x7 60 additional exams are mentored 5 days a week User can chat live with mentors or communicate via e-mail (e-mail turn around is usually 3 hours or less) Daily emails are available as well to help users stay on track for certification prep

  24. Certification Exam requirements are subject to change without notification. SkillSoft may not cover all exams required for any given certification.. Coverage of one exam or version of a technology does not guarantee that SkillSoft will develop courses to cover future versions of that exam or technology. Decisions about Mentoring services and TestPrep practice exams are made independent from SkillSoft’s core courseware build plans.

  25. SkillSim® Simulations 120+ business simulations complementing Business Library courses Multiple paths, multiple outcomes 30 to 45 minutes of practice and learning time (average) High fidelity environments and situations More complex, instructionally rich practice environments Links to supporting course content

  26. Course Architecture & Tools Support Course Architecture/Formats Business Skills Architecture Original SkillSoft Business Skills & Redeveloped Compliance Collections e3 Architecture Original SmartForce IT and Desktop Collections New Common Course Architecture (CCA) New format courseware, flexibility to create any course type (business, IT/desktop)

  27. Course Direction and Quality Improvements • Business Skills Conversion Project • Key Learning Paths from top-selling solution areas including: • Management • Leadership • Communication • HR • Professional Development • Business Skills Conversion Project • A few examples • Essential Skills for Tomorrow’s Managers • Going from Management to Leadership • Negotiating to Win: Getting the results you want • Managing Diversity • Dealing with Organizational Change

  28. Media-rich Courseware Features • On-screen text de-emphasized in favor of audio narration • Narration synchronized with display of onscreen visuals • Playback continues automatically until reaching a presentation or practice calling for user interaction Benefits • Minimizes split attention between audio and text • Direct and anchor learner attention to key learning points • Allows user to focus on information transfer instead of navigation

  29. Media-rich Courseware Improved Audio Increases learner interest and enjoyment via the more interesting and engaging animations and visuals

  30. ES&H Content For OSHA, EPA, DOT and IATA requirements 100 US English language courses, 42 in LA, 31 in UK English, 12 Mandarin Chinese, 1 Canadian-specific

  31. Content Areas Safety and Health regulations specific to US Occupational Safety and Health Administration (79 titles) Environmental regulations specific to US Environmental Protection Agency requirements (7 titles) Transportation regulations specific to US DOT and IATA (6 titles) Basic Skills/Fundamentals (3 titles)

  32. SkillSoft’s Legal Compliance Solution Targeted to the general employee population to ensure accessibility to everyone Focused on delivering the “need-to-know” information about the relevant law Designed to deliver one consistent message across the entire organization

  33. Legal Compliance Course Library Ethics Series- Ethics - Code of Conduct - Conflict of Interest - Ethical Decision Making SkillSim HR Series - Sarbanes-Oxley - Diversity Insider Trading - Insider Trading - Intellectual Property Harassment Series- General Employee Training - Supervisor/Manager Training - Harassment SkillSims HIPAA Series Federal Compliance Series

  34. SkillSoft KnowledgeCenters Targeting critical areas of the enterprise Learning in Context Unique Content Types Custom Capability

  35. KnowledgeCenter Released

  36. KnowledgeCenters

  37. KnowledgeCenters Search Books24x7 for relevant Refernceware Additional references from SkillSoft’s library Review featured books chosen by SkillSoft SMEs

  38. KnowledgeCenters Access structured Learning Roadmaps External links provide Certification information and more

  39. Learning Roadmaps Homepage

  40. Learning Roadmaps Detail

  41. KnowledgeCenters Updated regularly by SkillSoft SMEs, the Featured Topic always provides something new

  42. KnowledgeCenters Watch media-rich business “situations” and learn through observing best practices. Engage in rich simulation experiences with problem solving, multiple solutions, etc.

  43. SkillSoft KnowledgeCenters™ - Developer In the Project Center, developers can get instant feedback on realistic projects designed to hone their coding skills. Feedback is on Correctness Formatting Complexity Maintainability Interactive simulations in the Practice Labs area provide an opportunity for hands-on review

  44. Learning Sparks New, concise learning mode that reinforce key targeted IT skills and provides opportunities for practice Innovative instructional design Engages learners with dynamic, highly interactive scenarios   Learning techniques include: • first-person video narration • drag-and-drop network simulations • multiple choice questions with feedback www.skillsoft.com

  45. Subjects Sparks will be available in IT KnowledgeCenters including: CISCO MSCE/MCSA Microsoft Enterprise Solutions ORACLE IT Security

  46. A Great Library Continues to Evolve Industry-leading Instructional Design A more modern – and common – look and feel across the library A commitment to continuous improvement and innovation

  47. Partner Perspective • Ross Stonecipher, President, ExecuTrain

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