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MAH/MACIPA/MAPS IT Retreat June 7, 2013

MAH/MACIPA/MAPS IT Retreat June 7, 2013. Mount Auburn Hospital Information Technology Department Overview. Bob Todd, Director IT Mount Auburn Hospital rtodd@mah.harvard.edu. Customers Institutions’ Systems Hosted At Mount Auburn Data Center Mount Auburn Hospital BID Needham Hospital MAPS

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MAH/MACIPA/MAPS IT Retreat June 7, 2013

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  1. MAH/MACIPA/MAPSIT RetreatJune 7, 2013 Mount Auburn Hospital Information Technology Department Overview Bob Todd, Director IT Mount Auburn Hospital rtodd@mah.harvard.edu

  2. Customers Institutions’ Systems Hosted At Mount Auburn Data Center Mount Auburn Hospital BID Needham Hospital MAPS Caregroup Homecare New England Baptist Hospital Some Major Affiliates Supported Atrius Health, MIT, Harvard Univ, Lesley Univ, Joseph Smith Centers, Marino Center, ... Over 6,000 Active Users Are Supported by the Help Desk Harvard University Medical School Teaching Institution Interns/Residents – Turn over annually Surgical Residents – Turn over every 6 weeks Nursing Students Non Staff Users Affiliates Office Staff Vendors Agencies 18+ Mount Auburn Locations Hosted Systems Over 130 Database Applications (Meditech, PACS, Dietary,Cardiology, Sleep Center, etc) Over 100 Primary Servers (exclusive of BC/DR) Networking and Interface Links Supported Devices 2,000+PCs 900Printers 200+Smartphones/ActiveSynch Non Managed Device Support for Office, Affiliate, Home... Staffing 28 FTEs System Availability99.31-99.76% Information Systems Overview

  3. 24x7x365 to Monitor Systems and Staff Help Line 24x7x365 Assigned On Call Network & Servers Critical Applications Operations Average 100 Calls/Day 70-80% Resolved on 1st Call Technical Work Orders Approximately 20-30/Day 85-90% Resolved within 1 day >1 Day Resolution 50-75% Off Main Campus 25-50% On Main Campus First Responder and Point Person for System Events Major Software Applications Have Separate Supplemental Support Staff Help Desk (617-499-5600)

  4. Organizational Chart

  5. Supported Database Applications

  6. Electronic Medical Records Systems: AllScripts - Homecare Athena Clinicals – OB/GYN ChartmED – Emergency Medicine Eclinicalworks - MACIPA EPIC – Atrius Health GE Centricity – Community Health MEDITECH – Hospital Acute Care Nextgen – Community Health Centers Point-N-Click Solutions – University Health Varian – Medical & Radiation Oncology Patient Portals: Athena Clinicals Eclinicalworks GE Centricity PatientSite (MEDITECH and other CareGroup EHRs) Interfaced Electronic Medical Record Systems

  7. Functional Organization – Categories & Samples

  8. CareGroup Services

  9. Mount Auburn Campus Network Concept For illustration purposes only. Not current detail.

  10. Mount Auburn WAN Network Concept For illustration purposes only. Not current detail.

  11. CareGroup Network

  12. Questions?

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