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Nonverbal Business Communication. For My Friends in BSAD 101 By Thomas Hilton. Topics. Importance Visual Communication Aural Communication Tactile Communication Other Channels of Nonverbal Communication Some Concluding Thoughts. Importance. Always more believable than verbal

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Nonverbal business communication l.jpg

Nonverbal Business Communication

For My Friends in BSAD 101

By Thomas Hilton


Topics l.jpg
Topics

  • Importance

  • Visual Communication

  • Aural Communication

  • Tactile Communication

  • Other Channels of Nonverbal Communication

  • Some Concluding Thoughts


Importance l.jpg
Importance

  • Always more believable than verbal

  • Estimated proportion of credibility

    • 10% Verbal

    • 90% Nonverbal

  • “You never get a second chance to make a first impression”

  • Culturally Dependent

  • Try it!


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Visual Communication

  • Facial Expressions

  • Arm and Hand Movements

  • Posture

  • Props


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Visual CommunicationFacial Expressions

  • Face

    • Direction

    • Mood

  • Eyes

    • Contact

    • Direction


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Visual CommunicationArm & Hand Movements

  • Closed

  • Open

  • Choppy

  • Smooth

  • Lots

  • Little


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Visual CommunicationPosture/Position

  • Lower/higher

  • Straight/bent

  • Near/far


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Visual CommunicationProps: Men’s Clothing

  • Coat

  • Shirt

  • Tie

  • Trousers

  • Belt

  • Socks

  • Shoes

  • Jewelry


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Visual CommunicationProps: Women's Clothing

  • Freer

  • Feminine, not sexy

  • Analogous to men's

  • Not boyish

  • Rule of 14


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Visual CommunicationProps: Furniture

  • Barrier

  • Crutch

  • Home base


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Aural Communication

  • Voice Volume

  • Voice Tone

  • Other


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Tactile Communication

  • Person-to-Person

  • Personal Space

  • Force of Touch

  • Location of Touch

  • The Handshake

  • Other Cultures


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Environmental Communication

  • Barriers

  • Distractions

  • Luxuries

  • Lighting


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Concluding Thoughts

Nonverbal Communication…

  • Impacts Credibility

  • Connotes Membership

  • Connotes Intention

  • Impact is Inevitable

  • So Manage It!