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Middle Management: Is it a Hug or a Squeeze?

Middle Management: Is it a Hug or a Squeeze?. Shabiran Rahman Information Services and Resources Department University of Waterloo, Canada. Presentation will Cover. What is Middle Management? A Brief Review of how Change has affected Middle Managers and Management?

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Middle Management: Is it a Hug or a Squeeze?

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  1. Middle Management: Is it a Hug or a Squeeze? Shabiran Rahman Information Services and Resources Department University of Waterloo, Canada

  2. Presentation will Cover • What is Middle Management? • A Brief Review of how Change has affected Middle Managers and Management? • Importance of the Role in Times of Change • Lessons Learned: ISR Management Team at U of Waterloo • Communication, Communication, Communication • Discussion: Your Thoughts and Experiences

  3. Leading From the Middle: Conference Board of Canada Organizational Group

  4. Middle Management in a Changing Environment • Down-sizing (younger employees keep their jobs because they are consideredthe future) • Flattening of the Organizational Structure • Middle Manager not Part of Design but Expected to Implement and Manage • No Succession Planning (No one wants the job)

  5. Role of Middle Managers • Essential to Success of the Organization • Vital Connection between Senior Management and Frontline Workers  • Between Organizational Strategy and its Implementation

  6. Provide Linkages Horizontally and Across Functions • Twin Priorities: Managing and Achieving Results and Managing and Developing People • Traditional Role (planning, monitoring, controlling) changed to Strategy and Process

  7. Lessons Learned: ISR Management Team at U of Waterloo • The Eternal Question “What does a manager do anyway?” How does he/she spend the time? • No Remuneration • No Site Manager; Librarians Autonomous (sort of)

  8. Accountability without Authority • Supervisor of Peers • Confidentiality Surrounding Budgets • Staff bypassing Manager (behaviour learned over many years

  9. Bibliography Conference Board of Canada Organizational Performance Group (2002, October 25). Leading from the middle. Retrieved May 26, 2004, from Government of Canada, National Managers’ Community Web site: http://www.managers-gestionnaires.gc.ca/reading_room/reports/leading_from_middle/leading_from_the_middle_e.pdf Farquhar, C.R. (1998, April 15). Middle managers are back: How companies have come to value their middle managers again. Retrieved May 26, 2004, from Government of Canada, National Managers’ Community Web site: thtp://www.managers-gestionnaires.gc.ca/career_development/middle_managers_are_back/conf_e.shtml

  10. Bibliography • Middle managers are ‘pivotal’ to an organization’s success. (2003). HRFocus, 80, 9. Retrieved May 21, 2004, from ABI/INFORM/Global. • Skrabec, Q.R. (2003). In search of the lost grail of middle management: The renaissanceof middle managers. Lanham: University Press of America, Inc. • Williams, L.C. (1995). Human resources in a changing society: Balancing compliance and development. Westport, CT: Quorum Books. Retrieved May 26, 2004 from http://www.questia.com/PM.qst?a=o&d=28143361

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