New Millennium Leadership Skills: Leadership by Empowerment

1. New Millennium Leadership Skills: Leadership by Empowerment Presented by: Gloria Carter-Hicks

2. Leaders - Management • Empowers employees • Gives employees the tools, training and resources to be effective • Assigns authority levels commensurate with experience levels • Encourages employees to take calculated risks 2

3. Leaders - Management • Knows when to manage, lead and/or coach • Trust employees to do the right things and do things right • Believes that those who do the job know the most about it 3

4. Leaders - Management • Provides balanced feedback and gives it as a “gift” • Welcomes feedback and opinions from employees • Views employees as the organization’s most valuable asset 4

5. Employees as Leaders • Thinks/acts first and asks for forgiveness later • Takes calculated risks • Assumes responsibility & takes ownership for their jobs • Thinks outside the box 5

6. Employees – Self Empowerment • Makes things happen instead of waiting for them to happen or wondering what happened • Provides exemplary service to customers • Looks for ways to reduce cost and increase revenue 6

7. Employees – Self Empowerment • Becomes a life-long learner • Uses their knowledge to improve the job and the workplace • Thinks like a business owner 7

8. Contact Information: • Gloria Carter-Hicks • Hicks-Carter-Hicks, LLC • 16811 Sunset Circle Drive • Wildwood, MO 63011-5408 • Office: 314-286-9940 • Web site: www.h-c-h.com • Email: info@h-c-h.com 8