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Building Government IT in Northern Ireland LCIOC, London Paul Wickens 05 December 2013. The background……. Northern Ireland Context. Population: 1.7 million 12 Government Departments, 25,000 civil servants Devolved Executive and Assembly since May 2007. Welfare Reform. Rating Reform.
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Population: 1.7 million
12 Government Departments, 25,000 civil servants
Devolved Executive and Assembly since May 2007
Local Government Reform
It all needs IT
Providing shared services which enable our customers
to focus on delivering their core business
To make a positive difference to the delivery of public services
through being customer-focused, high-performing and innovative
DFP Permanent Secretary
Permanent Secretaries Group
ESS Audit & Risk Committee
ESS Executive Board
ESS Strategy Board
HR Service Board
ICT Service Board
Finance Service Board
Management of Operations and Service Delivery
Relationship / Account / Service Management
Old Service Model
11 Departments served by 6 IS units associated with the pre-devolution departments, with some services provided by the centre
New Service Model
Shared Service Centre for common ICT services. ISUs focused on LOB
But the challenge was one of dealing with change
The challenge of change is 80% about changing hearts and minds!
Essential Components of Successful Shared Services (Butler Group: April 09)
Successfully merged 220 staff from seven organisations
CEO Enterprise Shared Services
Director IS/IT Services
HR & CAL
Admin, Finance etc
ESS Enterprise Design Authority
Customer Service & Service Control
Quality & Admin
IT Assist Confidential
Source – Ulster Bank
with you and your existing partners and suppliers
Programme for Government
HOCS - PSG Directive
Digital First: When developing new services or new programmes, or reviewing existing services, Departments/Agencies must seek to ensure that digital online services / transactions are the primary means of interacting with citizens or businesses.
NI Direct Preferred: When Departments Agencies are developing or refreshing programmes involving online or telephone interaction with citizens or businesses services, there should be a presumption in favour of using the NI Direct programme unless the approved business case determines an alternative option
NI Direct Portal: Citizens must be able to use the NI Direct web portal to access all online services provided by Departments/Agencies, even if (exceptionally) such services are hosted elsewhere.
A flexible end to end framework integrated service delivery models
Citizen Focus rapidly increasing the range, quality and uptake of digital services
Flexible payment mechanisms including outcome and transactional
Connected Government Services
Promote ‘digital first’
Redesign services >10,000 trans p.a.
Develop digital capability across the public sector
Build common re-useable components
Design accessible and inclusive services
A single N.I. government website
A new NI Direct Strategic Partnership to improve access to digital government services and accelerate channel shift