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Careers Paths in Hospitality & Tourism. Knowledge, skills and experience for careers in Hospitality & Tourism. Dr. Steve Morse Director & Economist Hospitality & Tourism Program; College of Business Western Carolina University Cullowhee, NC 28723 Ph: (828) 227-3386

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Careers Paths in Hospitality & Tourism


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slide1

Careers Paths in

Hospitality & Tourism

Knowledge, skills and experience for careers in Hospitality & Tourism

Dr. Steve Morse

Director & Economist

Hospitality & Tourism Program; College of Business

Western Carolina University

Cullowhee, NC 28723

Ph: (828) 227-3386

Email: scmorse@wcu.edu

slide2

Major in Hospitality & Tourism

College of Business

www.wcu.edu

slide3

What Is a Career Path?

  • Career progression available in each segment of career
  • Progression varies by person & career
  • Cross-training is critical
  • Advancement must be timely to match employee development
  • Identify Career goals
slide4

Is the Hospitality Industry

Right for You?

  • Personal qualities needed:
    • Honesty
    • Willingness to work hard
    • Team player
    • Willingness to work long hours
    • Ability to deal with stress
    • Good decision-making skills
    • Good communication skills
    • Dedicated to exceptional service
    • Desire to exceed guest expectations
slide5

What Characteristics Do Hospitality

Job RecruitersLook for?

  • Service-orientation
  • Solid work experience
  • Involvement in on-campus and professional organizations
  • Positive outlook
  • Good GPA
  • Initiative
  • Motivation
slide6

Self-assessment

  • Personal SWOT analysis:
  • Strengths, Weaknesses, Opportunity, Threats
    • Pinpoint Strengths to maximize
    • Pinpoint Weaknesses to minimize
    • Pinpoint Opportunities to use to your advantage
    • Pinpoint Threats to neutralize
  • www.queendom.com for personality tests
slide7

Professionalism and Etiquette

  • Companies expectations vary but must be met
  • Dress/attire
  • Etiquette is how we behave and make others feel comfortable
  • First impressions are critical
  • Table manners
  • Treat others with dignity and respect
slide8

Professional Organizations and Associations

  • Visit the following organization's websites for more information:
    • The International Council on Hospitality Education
    • National Restaurant Association
    • American Hotel and Lodging Association
    • International Special Events Society
    • Professional Convention Management Association
    • National Society of Minorities in Hospitality
    • Hotel Sales and Marketing International
slide9

Careers in Travel and Tourism

  • Air
  • Sea
  • Rail
  • Auto
  • Attractions
slide10

Careers in Restaurants

  • Restaurant industry employs over 12 million people
  • Management positions
    • Owner
    • President/Vice president
    • General manager
    • Restaurant manager
    • Bar manager
    • Kitchen manager
slide12

Careers in Hotel & Lodging Industry

  • 3.5 million hotel rooms in North America
  • Management positions:
    • Management trainee
    • General manager
    • Rooms manager
    • Director of Marketing and Sales
    • Director of Human Resources
    • Director of Finance
  • For more information forcareers in lodging visit www.careers.hyatt.com
slide13

Careers in Club Management

  • Club Managers of America Association
  • Customer is paying for a membership that includes a variety of services from golf to fine dining
  • Availability of a career path is contingent on the employee and the opportunities
  • Positions:
      • General manager
      • Banquet manager
      • Kitchen manager
      • Bar manager
slide14

Careers in Conventions and Expositions

  • Convention planners
  • Convention managers
  • Responsibilities include:
    • Staffing
    • Sales
    • Registration
    • Marketing
    • Other
slide15

Careers in Meeting Planning, Event Management and Catering

  • Meeting Planning
    • Event planner
    • Meeting manager
    • Conference coordinator
    • Convention planning
  • Event Management
    • Weddings
    • Parties
    • Corporate events
    • Bar mitzvahs
  • Catering
    • entrepreneurial
slide16

Careers in Recreation and Leisure

  • Organizing recreational activities
    • Aerobics
    • Arts and crafts
    • Little League baseball
    • Tennis
    • Various camps
  • State and local Parks, Recreation & Tourism Agencies
slide17

Careers in Amusement and

Theme Parks

  • 350,000 workers employed
  • Designers and artists
  • Inspectors and repairers
  • Scientists & Engineers
  • Human resource personnel
  • Public relations personnel
  • Food and beverage personnel
slide19

Careers in Gaming

  • 11 states have commercial casino gambling
  • 29 states authorize Native American casino style gambling (Harrah’s Cherokee Resort in NC)
      • Positions include:
          • Dealer & Slot attendant
          • Marketing director
          • Casino surveillance
          • General manager
slide20

Internships, Mentoring, and Shadowing

  • Internships and Co-ops
    • Supervised practical on-the-job training
  • Mentoring
    • Someone assigned to show you the business operations
  • Shadowing
    • Gain familiarity with a particular job or jobs by following a person in their work day duties
slide21

JobResumes

  • Primary purpose of your resume is to get the job interview
  • Good resume is a must
  • Your resume should include:
    • Heading with contact information
    • Career objective
    • Career experience
    • Accomplishments
    • Education
    • References
  • Cover letter
  • Academic record
  • Extracurricular activities
slide22

How to Interview

  • Match yourself to the job
  • Match knowledge, skills and abilities to posted position
  • Prepare
  • Do your homework on company
slide23

How to Interview (Continued)

  • Be ready to ask good questions
  • Dress for the job you want
  • Arrive early
  • Be polite
  • Send a hand-written thank you note
slide24

Major in Hospitality & Tourism

College of Business

www.wcu.edu