Enhancing Search for Business Success

1. urban.hedstrom@findwise.com

4. The Findwise methodology • Business - needs & goals • Users - needs & capabilities Information • Technology - platform & functionality • Information - quality & structure • Organisation - change & governance – a holistic approach to work and succeed with search

5. Findability Solutions: Ericsson • Results and effects

6. ENTERPRISE SEARCH • AND FINDABILITY • SURVEY 2013

7. Enterprise Search andFindabilitySurvey • March to May 2012 • 170 respondents • Majority smaller companies • 26% North America • 63% Europe • March to May 2013 • 101 respondents • Majority larger companies • 21% North America • 72% Europe

8. Respondents 65% is from IT 25% is from Corporate Communication

9. 78 %

10. 9%

11. «What are the obstacles tofinding the right information?« Inconsistency in how we tag content 65% Don’t know where to look 65% Lack of adequate tags 55%

12. 20%

13. 24%

14. 44% NO BUDGET

15. 48% 2014

16. 59% 2014

17. 18%<1 2016

18. «Do you analysesearch logs?« 59% YES

19. «What is your primary business case for investing in search?« • Accelerate retrievel of known • information sources 87% • Improve the re-use of content 67% • Increase collaboration 54%

20. «Rate the importance of being able to search the following sources and systems?« • Intranet websites 83% • People directory 82% • Collaboration systems 78%

21. 59% YES

22. Summary Search and Findability Survey • Awareness and use of enterprise search is growing steadily • The most satisfied are the ones that • Have a search strategy in place • Have been working with their metadata • Still too much of an IT issue and not on the business managers agenda • All lot of unstructured data still not indexed