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Conflict in Organizations. Chapter 5. Lawrence Erlbaum Associates, Publisher, Copyright 2002. 5.1. Chapter Overview. Intraorganizational Clashes. Managing Conflict. Lawrence Erlbaum Associates, Publisher, Copyright 2002. 5.2. Intraorganizational Clashes. Intrapersonal Conflict.

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conflict in organizations

Conflict in Organizations

Chapter 5

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.1

chapter overview
Chapter Overview
  • Intraorganizational Clashes
  • Managing Conflict

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.2

intraorganizational clashes
Intraorganizational Clashes
  • Intrapersonal Conflict
  • Conflict Between Individuals
  • Conflict Between Groups
  • Conflict Within Organizations

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.3

conflict intensity and organizational outcomes
Conflict Intensity and Organizational Outcomes

Organizational Outcomes

Positive

Neutral

Negative

Low Moderate High

Conflict Level

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.4

types of intrapersonal conflict
Types of Intrapersonal Conflict

Approach-Approach Conflict

Avoidance-Avoidance Conflict

_

_

+

+

Approach-Avoidance Conflict

_

+

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.5

conflict between individuals
Conflict Between Individuals

Relationship conflict

Occurs when members of a group are personally incompatible. Typically, tension, animosity, and annoyance are expressed.

Task conflict

Occurs when the members of a group cannot agree about the tasks they are expected to perform. Differences in ideas, perspectives, and opinions about how to proceed are likely to arise.

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.6

conflict between groups
Conflict Between Groups

Intragroup conflict:

within a group

Intergroup conflict:

between groups

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.7

conflict within organizations
Conflict Within Organizations

Horizontal Conflict:

Two people -

similar levels

Vertical Conflict:

Two people -

different levels

Line-staff Conflict:

Two people -

one line member/one

staff member

Role conflict:

Two or more activities -

incompatible roles

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.8

managing conflict
Managing Conflict
  • Strategies for Resolving Interpersonal Conflicts
  • Organizational Conflict Management
  • Managerial Dispute Intervention

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.9

strategies for resolving interpersonal conflicts
Strategies for Resolving Interpersonal Conflicts

ASSERTIVENESS

Assertive

Competing

Collaborating

Compromising

Unassertive

Avoiding

Accommodating

Uncooperative

Cooperative

COOPERATIVENESS

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.10

5.11

negotiation
Negotiation

The process whereby two or more parties decide what each will give and take in an exchange between them

(Rubin & Brown, 1975)

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.11

types of bargaining
Types of Bargaining

(Distributive vs. Integrative)

Distributive

Integrative

Payoff

Structure

Fixed amount of

resources

Variable amount

of resources

Primary

Motivation

To gain at the

expense of others

To maximize

joint outcomes

Interests

Diametrically

opposed

Convergent or

congruent

Relationships

Short term

Long term

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.12

working with an integrative perspective
Working with an Integrative Perspective

1. Superordinate goals

2. Separate the people from the problem

3. Focus on interests, not on positions

4. Invent options for mutual gain

5. Use objective criteria

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.13

organizational conflict management
Organizational Conflict Management
  • Formal Organizational Roles
    • Buffers
    • Organizational ombudsman
  • Informal Organizational Roles
    • Managers

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.14

managerial dispute intervention
Managerial Dispute Intervention

Types of Interventions

Judges

Inquisitors

Mediators

Avoiders/delegators

Types of Outcomes

Efficiency

Effectiveness

Participant Satisfaction

Fairness

Lawrence Erlbaum Associates, Publisher, Copyright 2002

5.15