Conflict within Organizations Chapter 12 Recap/Discussion
What is Conflict? • Definition • Positive or Negative? • http://smallbusiness.chron.com/effects-conflict-within-organization-164.html • Types? • http://smallbusiness.chron.com/four-types-conflict-organizations-174.html • Conflict Management • Several factors—Interdependency? Time? Status? Trust? Pressure? Past experiences? Impact?
Views on Conflict • Effective resolution effective decisions organization effectiveness and productiveness? (T) • Subjective meanings and understandings of conflict; how it impacts experiences (I) • Patterns of behaviors shaping org. environment? • Employees able to manage conflict productively? Impacted by power relations? Fair? (C) • Article for discussion
Example • Case study – A Case of Mistreatment at Work • REVIEW • Conflict heats up and spills over • How would you handle the situation?