Chapter 11 Conflict in Organizations. Learning Goals. Define conflict and conflict behavior in organizations Distinguish between functional and dysfunctional conflict Understand different levels and types of conflict in organizations Analyze conflict episodes and the linkages among them.
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Conflict: What does the word mean to you?
Range of conflict behavior
Doubt or questioning Annihilation of opponent
Brazilian Saying(Ditado popular, Portuguese)
Toda unanimidade é burra.
(“It’s dumb if we all agree.”)
Special thanks to Gustavo Sette Rabello,
Graduate Student, The Robert O. Anderson Graduate School of Management, 1996
Type of conflict
Level of conflict
Within and between organizations
Within and between groups
Within and between individuals
Simple conflict episode
The antecedents of conflict
Example: scarce resources
Text book Figure 11.1
Conflict orientation and the conflict aftermath
Sales on commission; manufacturing rewardedfor meeting schedules. Communication differences.
Perceived conflict requirements
Desired conflict level
Text book Figure 11.2
Should managers honor such values even if their homecountry values support higher levels of conflict?