Global ITSM Market 2014-2018 No of pages: 92 Publish Date: October 2014
Description IT Service Management (ITSM) is a process that intends to align the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. ITSM focuses on the delivery of end-to-end services using the best practice models, rather than managing each IT component separately. The ITSM market has undergone a transformation in recent years. IT management solutions have become increasingly sophisticated in their approach. Customer expectations have also grown more complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost. TechNavio's analysts forecast the Global ITSM market to grow at a CAGR of 6.80 percent over the period 2013-2018.
Key Questions Answered • What will the market size be in 2018 and what will the growth rate be? • What are the key market trends? • What is driving this market? • What are the challenges to market growth? • Who are the key vendors in this market space? • What are the market opportunities and threats faced by the key vendors? • What are the strengths and weaknesses of the key vendors? • Detailed Report at: http://www.reportsandintelligence.com/global-itsm-2014-2018-market
Table Of Content Executive Summary List of Abbreviations Scope of the Report Market Research Methodology Introduction Market Landscape Market Segmentation by Application Get full TOC at: http://www.reportsandintelligence.com/global-itsm-2014-2018-market/table-of-contents
KeyVendors • Microsoft • CA Technologies HP • IBM • BMC Software
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