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Computers in Libraries Conference 2006. Chippewa River District Library. Training for Staff & Patrons in Public Libraries. How to Create a Tech-savvy Staff. Travis J. Bussler Network Administrator Chippewa River District Library. [email protected] www.crdl.org.

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How to create a tech savvy staff

Computers in Libraries Conference 2006

Chippewa River District Library

Training for Staff & Patrons in Public Libraries

How to Create a Tech-savvy Staff

Travis J. Bussler

Network Administrator

Chippewa River District Library

[email protected]

www.crdl.org


How to create a tech savvy staff1
How to Create a Tech-savvy Staff

Patrons expect more technology from libraries than ever before and with that, the library staff members need to support it. This includes the IT department (if there is a formal one), Reference Staff, Circulation Staff, and everybody else that the library employs.


Crdl background

A Small Class 6 Library

Veterans Memorial Library

5 Branch Libraries

3 Affiliate Libraries

50+ Employees

Technology

120+ Computers

12+ Servers

Fiber, Frame Relay, Wireless and VPN

CRDL Background

  • Technology Staff

    • Technology Coordinator

    • Network Administrator

    • Network Assistant

    • 3 Part-time Computer Tech Pages


Why does the it staff need a tech savvy staff
Why Does the IT Staff Need a Tech-savvy Staff?

  • To make everybody’s job easier

  • To be able to communicate effectively

  • To offer the best support we can to our patrons


Problems in the beginning
Problems in the beginning.

Reported Problem:

The network is down

Actual Problem:

The Neopets website is down

Reported Problem:

The copier is broken

Actual Problem:

The copier is out of paper


What is needed
What is needed?

  • Assessments, Assessments, Assessments!

  • Training, Training, Training!

  • Documentation, Documentation, Documentation!


Assessments

All staff members need to assess where they are when it comes to technology, and where they need to be.

Types of Assessments

Written

Verbal

Hands-on

Self

Assessments


Assessment example
Assessment Example comes to technology, and where they need to be.


Assessments what to assess
Assessments – What to Assess? comes to technology, and where they need to be.

  • Basic O.S. Functions

  • Basic Office Productivity Software Functions

  • Automation Software Operation and Policies

  • Library Website Features and Navigation

  • Applicable Hardware (Printers, Scanners, USB Drive, etc.)

  • Other Technology Assessments Based on Each Individual's Job Function.


Training

Types of Training comes to technology, and where they need to be.

In-house

Workshops

CD-ROM

Online

Community College & University

Books (IT Staff use these things constantly)

What to train on

Everything that is relevant!

Training


Training1
Training comes to technology, and where they need to be.

  • Tips

    • Make Training Mandatory

    • Short Training Sessions

    • Organize the Staff into Groups of Similar Skill Levels

    • Stay Focused

    • Make the Training as Interactive as Possible

    • Go Slowly and Give Plenty of Practice Time

    • Repetition


Training2
Training comes to technology, and where they need to be.

  • Tip (continued)

    • Offer CEU’s

    • Offer the Training to Other Libraries or Organizations

    • Let Staff Share Experiences With Each other

    • Use a Variety of Trainers and Techniques.

    • Let Staff Members Bring Drinks (non-alcoholic) into the Computer or Training Lab.


Documentation
Documentation comes to technology, and where they need to be.

  • Items to Document

    • Everything

      • Instructions

      • FAQ’s

      • Cheat Sheets

      • Etc.

  • Tips

    • Keep it simple

    • Use lots of Pictures

    • Have print and electronic copies available.


Documentation example
Documentation Example comes to technology, and where they need to be.


Conclusion
Conclusion comes to technology, and where they need to be.

  • Assessments + Training + Documentation = Tech-savvy Staff


Special thanks
Special Thanks comes to technology, and where they need to be.

  • Monica Fox

    • CRDL Technology Coordinator

  • Bill Wohlgamuth

    • CRDL Network Assistant

  • Lise Mitchell

    • CRDL Director


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