IN CONJUNCTION WITH PRESENTS
DIGITAL-FAX - Call Center Solutions Visual Electronics Avaya DeveloperConnection Program Partners in the call center business “We exist to meet the needs of our customers”
Avaya’s DeveloperConnection Program Visual Electronics is proud to be an Innovator member of Avaya's global DeveloperConnection Program (DevConnect). DevConnect has been developed by Avaya to ensure that customers receive complete, open-standards based, next generation, convergent applications and communication systems.
VEL Overview • Has been serving customers for over 20 years • Strategic partnership with all major switch manufacturers and predictive dialers • Provides the total solution for real-time communications
Would you like to have …? • The ability to monitor inbound, outbound and/or blend statistics from a single system • The option to show your remote agents the same real-time information as local agents via a screen pop • Single and double sided displays, as well as multi-line systems • Unlimited local and remote messaging capability • Programmable thresholds to control visual and audible alerts to your agents • A pager for supervisors so they never lose track of the call activity in the center If you answered “Yes” to any of these questions then DIGITAL-FAX is for you!
DIGITAL-FAX... • Provides real-time information from multiple sources to your agents • Is capable of wireless interface with your Palm Pilot or your pager • Is NOT switch dependent • Is LAN / WAN communication compatible • Allows your team to monitor multiple queues
DIGITAL-FAX increases your call center efficiency... • Because it becomes your team’s scoreboard instantly • Because it frees up the supervisor’s time for training and other team oriented tasks • Becomes the coaching tool to improve agents’ performance
VEL Warranty and Support • DIGITAL-FAX is UL approved • VEL provides 24 x 7 Customer Service • VEL provides dial-in support and remote diagnostics • DIGITAL-FAX is covered by a one-year comprehensive warranty • Lifetime training and support is available after the warranty period
The Custom Package • VEL team will help you design a system that is custom built for your call center • Your DIGITAL-FAX system software is pre-loaded for an easier installation process • DIGITAL-FAX interfaces with any ACD and/or predictive dialer, including CMS, BCMR, BCMR Desktop and Mosaix.
The Information Highway • Distributes the same real-time information to your agents as to the supervisors • Your DIGITAL-FAX display network can be installed locally and at remote locations via your company LAN / WAN • Your remote agents can receive the same benefits as your on-site agents through the DIGITAL-FAX ScreenPOP
“We exist to meet the needs of our customers” • “We are most impressed with the ease of installation and support.” - AT&T Network Systems • “The efficiency of both of our call centers has increased by 30 percent.” - Qwest Communications • “Within 60 days of installation, we were able to cut our abandon-call rate by 50 percent.” – Wells Fargo Bank, Denver • “You have far exceeded our expectations.” - Kaiser Permanente • “If there were a Nobel Prize for customer service, clearly, you would have won it by now.” - Financial Network Investments • “Our CSR’s performance has improved by 20 percent and our overall response delay has decreased by 30 percent.” -Continental Cablevision
Thank you for the time we shared today! 2170 South Grape Street, Denver, Colorado 80222 303.639.8450 Voice 303.639.8416 Fax www.digital-fax.com
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