Why should you invest in CRM?

1. Petitioning Bitscape Why should you invest in CRM? Bit Scape India The main purpose of a CRM system is to support a business in engaging its customers. As well as individuals who purchase a product or service, ‘customer’ also applies to partners, members, donors, beneficiaries, students and any other contacts who do business with an organisation.Firstly, CRM systems help organizations better understand their clients. Without a full understanding of the current status and history of every relationship, the ability of staff to exceed client expectations will be severely restricted. CRM creates a single truth about every relationship that is available and accessible from a consistent interface wherever people work. Often, a better solution will be sought to replace unconnected applications, spread-sheets, paper files or customer detail being committed to memory. Microsoft Dynamics CRM is a customer relationship management software package. Dynamics CRM is an IIS based web application from Microsoft. This is absolute sales management software targeting marketing, sales and service areas (help desk). This offers a simplified automated sales solution to store customer information for lead scoring as it easily expedites sales and marketing campaign completely. The powerful software is well-integrated with MS Office to track sales activities garnering retaining existing customers and new customers. Well integrated with other Microsoft Products MS outlook, Share point and MS Office. Clients access Dynamics CRM either by using a Browser or by a thick client plug-in to Microsoft Outlook. For best outcomes buy Microsoft dynamics CRM in India. 'Why' implement a CRM?

2. One of the primary reasons for investing in a CRM is – the need for process automation, to reduce the time consuming repetitive and manual tasks. For instance – sending email reminders, escalating unresolved issues and generating reports etc. You need to focus on CRM software as a business enabler and not simply an automation tool. There are three basic module of CRM: 1. Sales module MS CRM sales module explains how we can get new customers. It defines flow of making new customers, its calls business process flow. Generally we have used this word account, contact, lead, opportunity, quote, order and invoice to create a new customer in sales process. It is already implemented in MS CRM sales module. 2. Marketing module MS CRM marketing module explains how we can explore our business. The Dynamics CRM Marketing module is composed of three main entities called Marketing Lists, Campaigns, and Quick Campaigns. The main tools with which Dynamics CRM users can improve their marketing efforts are marketing automation, campaign management, and analytics. 3. Service module Customer service is an essential piece to any business. Customers want prompt answers to their questions, and Microsoft Dynamics CRM has added even more customer service management and scheduling tools to their offering to guarantee that you can go above and beyond your client’s expectations. By using the service module with Microsoft Dynamics CRM, you are able to obtain and store the data you need to deliver efficient service to your clients to keep them coming back and keep your business growing. Microsoft CRM support customization using client side scripting, web resource, workflows, custom work flows and plug-ins so we can implement our system as per requirements.