MetaPack Delivery Manager

1. MetaPack Delivery Manager

2. Company Overview The Leading provider of Delivery Management Systems • UK Company – Based in London • Founded 1999 • Debt free company - Privately owned • Delivery Management Specialists • Unique MetaPack DMS software – 100% owned/developed • People: mixture of carrier, operations and technical specialists • High quality reference bank • DM endorsed by IMRG (IDIS Delivery Manager)

3. This year over 30,000,000 parcels will be delivered using MetaPack’s software

4. Solutions The MetaPack Delivery Management Solution (DM): • Manage the delivery proposition at Point of Order • Offer a broader range of delivery services • Next day, evening, 2/3 day, Saturday, timed delivery slots • Alternative addresses, pick up locations • Allocate the carrier and manage documentation at Point of Shipment • Intelligently optimise both cost and service without impacting carrier rates • Allocate carrier in accordance with the shipment: product type, weights / dimensions, service time, POD requirement, tracking, cost • Print carrier labels and automatically connect to carrier systems • Provides visibility through to the Point of Delivery • Provide a single point of trace-ability, regardless of multiple carriers • Enable pro-active management of delivery expectations when things go wrong

5. Batch: MetaPack On Demand (file import) Order • Order to Label • Import • Manual PAF • Address book WMS OMS WFE • Easy View Tracking • Status History • Loss/Damage/Query Customer Service DM • Carrier Management • Carrier selection • Label print • Manifests • Customer Care • Email & SMS • Despatch & Track • Carded

6. Process: MetaPack on Demand (integrated through APIs) Order • Order to Label • Integration using publised APIs WMS OMS WFE • Easy View Tracking • Status History • Proactive reports • Loss/Damage/Query Customer Service Delivery options DM • Carrier Management • Carrier selection • Label print • Manifests • Customer Care • Email & SMS • Despatch & Track • Carded

7. Customers

8. Customers: SME

9. DM…..control, simplicity, service Access, allocate, control and track any carrier service through one web screen MetaPack DM is a pay-as-you-go web based platform integrated to all major UK carriers.

10. Weight Dimensions Hazardous, fragile, secure Mandatory POD Product / order value Product characteristics Urban, suburban, rural, remote Out-of-area BFPO, Overseas Personal, business, high street address Delivery destination = Weekdays, Saturdays, Sundays Collection vs delivery day Order vs despatch vs delivery day Calendar: “special”/premium days 2-man, installation, wet, swap-out Delivery day & service Consignment size Number of source warehouses, multi-leg deliveries Other Balancing capabilities vs requirements Intelligent streaming to carriers

11. Delivery options at the point of order Delivery Option is the service that is called real time at the point of order to provide the customer with a selection of delivery options Benefits • Transforms delivery proposition • Enhances customer choice • Improves first time delivery success • Increases revenues through premium services

12. Execution at the point of despatch Execution enables the multi carrier approach by intelligently streaming shipments to a range of carriers and by efficiently managing the despatch process. Benefits • Reduces delivery costs • Increases warehouse and despatch area efficiency • Minimises failed deliveries • Manages shipment volumes through peak • Mitigates carrier dependency

13. Standard carrier label print and manifesting Execution Service facilitates use of a common label printer, A4 printer and stationery set to meet the requirements of all carriers. Label printing Manifest printing

14. Reporting services total visibility in a single view Reporting services generates parcel status and performance reporting for multiple carriers. Benefits • Provides fast response times • Single screen • Enables proactive customer contact • Provides accurate SLA reporting

15. Management of suppliers and store to store via ASP Supplier delivery • Specify the carriers your supplier uses • Extend buying contracts to suppliers • Track parcels from suppliers regardless of carriers • Receive supplier tracking through same screens as own shipments • Ensure consistency and quality of customer experience Store to store • Book ad-hoc movements • System selects best carrier • Print label locally • Fully tracked

16. Key benefits for B2C Nowhere is control and management of delivery as important as B2C. Internet customers are particularly demanding. MetaPack DM provides the solution. • Automatic system that takes away all the hassle of delivery • A simple way of managing multi carriers • Guarantees lowest cost: • Chooses best carrier rate • Reduces manual re-keying of information • Speeds up contact centre response • Enables retailer to offer multiple delivery options at point of order that are convenient for the shopper: • Increases first time delivery success • Reduces contact centre cost • Increases customer loyalty • Keeps all parties informed: • Timely tracking information through one webased screen • Ability for consumer to track through the website or online • Carrier performance data and pro-active delivery data

17. Summary • Take control • Improve service and delivery options • Save money • Be informed • Use contingency