Delivery Manager B2C Overview MetaPack DM. www.metapack.com. Questions…. Home delivery can be one of the most challenging areas for online and catalogue trading. It’s strategically important but difficult to control. Parcel and pallet delivery is critical to your business.
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Delivery Manager B2C Overview
Home delivery can be one of the most challenging areas for online and catalogue trading. It’s strategically important but difficult to control.
Parcel and pallet delivery is critical to your business.
Identifying requirements for B2C : IMRG
The IMRG charter lays out some sensible suggestions for internet home delivery and this is increasing the pressure to improve home delivery standards
1. Clear delivery information before you place your order;2. Convenient delivery options;3. Notification of any delivery limitations / conditions;4. Charges that are complete and simple to understand;5. Access to information on your order progress;6. Delivery within the agreed time frame;7. Helpful support with failed / late / attempted deliveries;8. Your goods arriving in good condition;9. A clear returns process.
Identifying requirements: Consumer research
Consumer research also points to the consumer need for more delivery options
The delivery environment is a tough one. The end customer is demanding: they want more delivery options, price reductions, better service and better information. Your competition is always increasing.
The range of services offered by carriers changes, while pricing tariffs become more complex. Carrier ownership changes. Some carriers stop trading.
Are you in control?
MetaPack offers an independent means to manage multiple carries. Historically this has not been available via the carriers’ own despatch systems.
Now your management of carriers can be fully informed with you in complete control. You will reduce cost, increase choice and service quality and meet your customers’ requirements so that delivery becomes a competitive advantage.
Leading retailers have increased their control over delivery by using MetaPack’s independent Delivery Manager system. MetaPack DM provides more delivery options, better service and reduced cost. Now this powerful but simple system is more widely available.
Nowhere is control and management of delivery as important as B2C. Internet customers are particularly demanding. MetaPack DM provides the solution.
MetaPack DM ships 80,000 deliveries a day. The key modules are CarrierLink and InfoLink.
MetaPack DM (delivery manager) is a powerful platform integrated to all major UK carriers. Use it to manage your existing carriers, replace them or add new ones.
Execute: Carrier Link
Delivery Management Platform
Standard label print and manifest
Constraints & preferences
Parcel Number Generator
CarrierLink manages multi carriers by intelligently streaming parcels to your contracted carriers and by efficiently managing the despatch process. One system manages all carriers and provides maximum choice and convenience.
Standard Carrier label print & manifesting
CarrierLink allows use of a common label printer and standard stationery set to meet the requirements of ALL carriers. Paper and electronic manifests are also approved by carriers and sent automatically where required.
CarrierLink Savings…. without reducing carrier rates
DM can usually cut carrier costs by 10 to 20%, without reducing carrier rates, by: selecting the best carrier for each consignment; automatically navigating complex tariffs by destination, weight and dimensions; avoiding costly surcharges; eliminating over-servicing and managing best insurance costs.
…and reduce process costs:
Streamline pick, pack & despatch process
Reduce manual keying in
Reduce cost of customer care ( cost per call )
Reduce damages and returns
Make better use of pallet deliveries
Cut carrier spend without reducing carrier rates!
Carrier cost savings
vs. current carrier cost
InfoLink generates parcel statuses, proactive reports and performance reporting for multiple carriers on single internet based screens, for contact centre, finance and warehouse.
Web-based analysis tools
Parcel risk analysis
Single, standard view
MetaPack DM meets the IMRG charter needs
MetaPack DM meets all of the IMRG delivery charter needs.
1. Clear delivery information before you place your order: yes2. Convenient delivery options: yes3. Notification of any delivery limitations / conditions: yes4. Charges that are complete and simple to understand: yes5. Access to information on your order progress: yes6. Delivery within the agreed time frame: yes7. Helpful support with failed / late / attempted deliveries: yes8. Your goods arriving in good condition: yes9. A clear returns process: as required