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Presented by : Gauteng Provincial Manager Mr R Ndema

DEPARTMENT OF HOME AFFAIRS – GAUTENG PROVINCE REPORT TO PORTFOLIO COMMITTEE 2007. Presented by : Gauteng Provincial Manager Mr R Ndema. Caring, compassionate and responsive. INTRODUCTION TO PORTFOLIO COMMITTEE PRESENTATION.

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Presented by : Gauteng Provincial Manager Mr R Ndema

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  1. DEPARTMENT OF HOME AFFAIRS – GAUTENG PROVINCE REPORT TO PORTFOLIO COMMITTEE 2007 Presented by : Gauteng Provincial Manager Mr R Ndema Caring, compassionate and responsive

  2. INTRODUCTION TO PORTFOLIO COMMITTEE PRESENTATION • Gauteng is undisputedly South Africa’s economic engine which generates over 34% of the country’s Gross Domestic Product • According to the 2006 Mid-year Population Estimates of Statistics SA, the total population is estimated at 9,5million, based on new provincial boundaries announced in January 2006. • This means that Gauteng being the smallest province in SA, houses more than 20.1% of the population. Caring, compassionate and responsive

  3. INTRODUCTION TO PORTFOLIO COMMITTEE PRESENTATION GAUTENG PROVINCE • Gauteng, the fourth largest economy in Africa • Gaueng, the country’s most urbanized province • Gauteng, the home of 70% of SA’s hi-tech or highly skilled workforce • Gauteng, the home of the premier consumer market in Africa • Gauteng Province. Caring, compassionate and responsive

  4. Gauteng’s outstanding economic performance as reported in 2006 • Gauteng’s outstanding economic performance is evidenced by the following: • The total passenger arrivals at the OR Tambo International Airport doubled to 9 million (81% of whom are tourists) in the last 5 years • Business activity has increased since 2005 by more than 10.7% in 2006 • The total number of properties sold in Gauteng has increased by 23% per month in the last 5 years • Close to 40% of all houses sold in SA past year were in Gauteng • Vehicle sales increased by 19% • Job advertisements in Gauteng newspapers increased by 38% over the past few years. Caring, compassionate and responsive

  5. Unique challenges posed by Gauteng’s outstanding economic performance for the Provincial Department of Home Affairs: • The Deputy Minister of Home Affairs, the Honourable Malusi Gigaba stated: • “If effectively and progressively managed, increasing international migration can be harnessed as a vehicle for social and economic development rather than a source of instability and conflict. Caring, compassionate and responsive

  6. Some unique challenges faced by DHA Gauteng Province: DHA’s ROLE IN RESPONSE TO CHALLENGES • DHA’s admissions capacity in the Ports of Entry • DHA’s ability to respond to high levels of migration • DHA’s permitting capacity in Regional Offices • DHA’s capability to process different categories of work permits and contribute positively towards JIPSA objectives • UNIQUE CHALLENGES: • Increasing arrivals and departures at OR Tambo International Airport, 81% of whom are tourists • Increased business activity • 38% increase in Job advertisements Caring, compassionate and responsive

  7. More challenges: DHA’s ROLE IN GAUTENG PROVINCE • DHA’s ability to provide enabling documents to all who are entitled • Ensuring that all within the borders of Gauteng are properly documented and reliably identifiable in the interest of safety of all • DHA’s mobile unit coverage capacity to bring services to the communities rural and informal settlement areas • Poverty and unemployment • Underdevelopment • Public transport system and general infrastructure • Access to government services and free basic services • Safety and security • Irregular human settlement patterns Caring, compassionate and responsive

  8. Gauteng Provincial Government’s strategic goals and the 2014 vision: • Enabling faster economic growth and job creation • The Gauteng Global City Region • The Gauteng Growth and Development Strategy • Integrated Development Programs • Broad Based Black Economic Empowerment (BBBEE) • Small business (SMMEs) development programs • Economic Empowerment of youth and women Caring, compassionate and responsive

  9. Gauteng Provincial Government’s strategic goals and the 2014 vision: • Bana Pele Project • The 2010 FIFA World Cup and competitive sport • Tourism Development • Building safe, secure and sustainable communities • Deepening democracy and realizing the Constitutional rights of our people – Provincial Imbizos • Building an effective and caring government • Community Development Workers (CDWs) Caring, compassionate and responsive

  10. DHA’s Service Delivery coverage in Gauteng • Does it follow the National Spatial Development Perspective (NSDP) framework which informs spatial guidelines for infrastructure investment and development across the Public Sector? • Does the current centralized support functions and decision-making structure of DHA facilitate and enable Gauteng Province to respond to the increasing pressure to improve delivery of services due to rising expectations and ongoing in-migration? • Even with 5.8% economic growth in Gauteng, there are still localities of severe deprivation and need for Home Affairs services. Does the DHA provincial organogram enable the province to improve services in those severely deprived localities? Caring, compassionate and responsive

  11. The Approved Organisational Structure of Gauteng Province Caring, compassionate and responsive

  12. ISSUES IDENTIFIED BY PORTFOLIO COMMITTEE 2006 • 1 LANSERIA AIRPORT • Capacity • Equipment • Vehicles • Achievements: • 10 trainee Immigration Officers appointed • 6 vehicles received • 7 Computers were replaced as well as a server upgraded • Customer care counters upgraded • Negotiations in respect of additional accommodation in place • Clerical position filled to deal with administration work • Challenges: • Management Services to review structure in view of 2010 • Accommodation in airport in order to facilitate estimated 50 000 passenger as per FIFA request (2010) • Security – officials not informed of private flights (cargo) • Corruption Caring, compassionate and responsive

  13. ISSUES IDENTIFIED BY PORTFOLIO COMMITTEE 2006 – cont… • 2 .O R TAMBO INTERNATIONAL AIRPORT: • Capacity • Equipment • BCOCC • Transit facility • Demarcated access door at terminal 2 • queue management in place • CCTV’s installed • Discipline • Improper management of leave • Uniforms • Security Caring, compassionate and responsive

  14. ISSUES IDENTIFIED BY PORTFOLIO COMMITTEE 2006 – cont… • Achievement: • 111officials appointed • 4 ASD’s, 1 SAO, 1 CAC, 1 Cleaner and 1 Messenger/Driver, 1 SAC appointed • 81 Computers replaced as well as 50 scanners installed • Structure of BCOCC activated for both airports • Transit facility is not manned 24/7 but checked randomly • Total of 439 cases (January) and 511 cases (February) were denied entry as a result of lack of funds, non-compliance with visa conditions etc. • Demarcated access door at terminal 2 installed Queue management barriers installed since 22 February 2007 in arrivals (terminals 1 and 2) and departure terminal on 7 March 2007. Queue management barriers Bid committee in process of evaluating bidders with regard to installation of CCTV/queue management systems • A total of 12 officers have been dismissed as • Challenges: • Lack of skilled personnel to enforce immigration rules and regulations • Lack of Advanced Passenger Information/Advance Passenger Profiling not incorporated in computer programs • Lack of airline liaison officers • Lack of real time Movement Control System Caring, compassionate and responsive

  15. ISSUES IDENTIFIED BY PORTFOLIO COMMITTEE 2006 – cont… • Lack of proper post establishment that commensurate operational requirements. Caring, compassionate and responsive

  16. NAMES OF IMMIGRATION OFFICERS CHARGED WITH MISCONDUCT FEBRUARY 2006 - MARCH 2007 Caring, compassionate and responsive

  17. NAMES OF IMMIGRATION OFFICERS CHARGED WITH MISCONDUCT FEBRUARY 2006 - MARCH 2007 – cont… Caring, compassionate and responsive

  18. NAMES OF IMMIGRATION OFFICERS CHARGED WITH MISCONDUCT FEBRUARY 2006 - MARCH 2007 – cont… Caring, compassionate and responsive

  19. EMPLOYMENT STATISTICS 2007/08 FINANCIAL YEAR Caring, compassionate and responsive

  20. All vacancies: Vacant Positions (funded only) Filled current Year Pretoria Region 49 7 Refugee Affairs’ Office: Pretoria 5 7 Pretoria District 18 4 Akasia 28 6 Cullinan 1 7 Soshanguve 5 4 Centurion 2 3 Germiston 16 13 Alberton 5 3 Boksburg 4 1 Edenvale 4 1 Springs 16 9 Benoni 8 2 Brakpan 4 2 Kempton Park 4 4 Nigel 1 0 O R Tambo Int. Airport 65 111 Caring, compassionate and responsive

  21. All vacancies: cont… Vacant Positions (funded only) Filled current Year Regional Office: Soweto 12 22 Lenasia 6 2 Roodepoort 11 8 Regional Office: Johannesburg 42 22 Refugee Office: Rosettenville 8 0 Marketstreet 13 3 Randburg 6 4 Ivory Park 0 3 Sandton 6 2 Alexandra 0 6 Regional Office: Vereeniging 11 20 Van der Bijlpark 3 9 Sebokeng 10 0 Regional Office: Randfontein 8 27 Carletonville 7 0 Krugersdorp 3 12 Lanseria Airport 5 5 Kagiso 0 1 Everton 0 3 Orange Farms 0 2 Area Manager’s Office: Gauteng East 5 0 Area Manager’s Office: Gauteng West 2 0 Provincial Manager’s Office 26 2 Total includeGW 419 337 Caring, compassionate and responsive

  22. Overtime – Achievement 2005/6 • During the current financial year, the Province has expedited • payments of overtime in order to resolve the challenge of capacity on • Saturdays • The Province Overtime is now paid in time to resolve the challenge of • other officials not wanting to work overtime Caring, compassionate and responsive

  23. Overtime – New Challenges 2006/7 - 2007/8 • Offices are getting more and more busy and Clients expect full service on • Saturday, which increases overtime spending. • As people are demanding full Home Affairs services which requires Head • Office to be also operational at the same hours. • Increasing inspectorate joint operations will up the expenditure on overtime. • Intensifying Mobile/Imbizos programmes will increasethe expenditure on • overtime especially on saturdays. • Online birth registrations in hospitals that opens on sundays/ public holidays • will also increase the expenditure on overtime e.g. Dr George Mokhari, • Khalafong, Pretoria Academic hospitals etc… Caring, compassionate and responsive

  24. Staff shortage – Challenges 2005/6 • The Staff shortage of OR Tambo International started to amount to critical • proportion. • Funds were made available to alleviate the problem and 55 Trainee Imigration • Officers were appointed on 27 February 2006. • A further 100 Trainees have been appointed to start in June 2006. • Director, DD and 3 ASD – interviews on 22 May 2006. • Appointment of Director and Deputy Director postponed due to unavailability of • panel members. • Job evaluation process delayed the filling of posts. Caring, compassionate and responsive

  25. Staff shortage – Achievements 2006/7 – 2007/8 • 109 Immigration Officers appointed as well as 4 ASD’s at ORTIA. • The previous challenge is expected to persist in the new financial year. • Some offices are expecting to use the full complement of their staff in some • sections to deal with the public making use of the new system. • Again capacity will have to be sacrificed if the overtime bill again gets to large. • Five Immigration Officers have been appointed at Lanseria Airport and Five • additional Immigration Officers were deployed. • 42 Immigration offices were appointed in Gauteng Province (6 appointments • not yet confirmed) Caring, compassionate and responsive

  26. Staff shortage – New Challenges 2006/7 – 2007/8 • Shortage of staff at Regional and District Offices impacts on the quality of • service. • Delay in appointment letters from Head Office (resulting in loss of • recommended candidates. • Translation of Officials in the Civic Services to Permitting Section need to be • expedited to fill posts in the Civic Services. • Filling of Immigration Officer’s posts (Inspectorate). • Increase in the number of new service points/hospitals/ Mobiles on daily • requires additional staff. • In availability of HR representatives to sit during shortlisting and interviews. Caring, compassionate and responsive

  27. Staff shortage – New Challenges 2006/7 – 2007/8 • Shortage of Staff has an adverse impact on Wellness Programmes / Training • in the Province. (Offices can not release officials for training and officials • abusing sick leave). • Shortage of Immigration staff shortage on Mobile Units. Caring, compassionate and responsive

  28. Security – Challenges 2005/6 • Security of office will also be a problem. Khulani Security charges a high rate • for its services wich could result in some offices not been properly secure 24 • hours. • also due to the increase of public visiting offices on Saturday more private • security will be required as on a normal week day. • All offices make use of Khulani Security services to ensure proper access • control as well as safegurding of assets 24 hours. • in early 2006, the Department started the biometric system for the safe • keeping of computer data. This entailed that an officials thumbprint was first • scanned before they may access the system. • Only some offices have been linked to the system in the province. Caring, compassionate and responsive

  29. Security – Achievements 2006/7 • Meetings were held with Khulani to address high costs and those were • accordingly adjusted in accordance with the grades relevant for various • offices. Caring, compassionate and responsive

  30. Security – New Challenges 2006/7 – 2007/8 • No availability of security services at ORTIA/Lanseria/Regional and District • Offices to secure documents etc… • Insufficient security on premises due to lack of funds. • Effect use of electronic security measures to complement to physical • security. • Cash in Transit (Fidelity/Coin) is not reliable as commitments are not met • with regard to timeframes which results in cash losses in offices as well as • the none compliance of the PFMA as money is not banked same day. • Security vetting for all Officials. Caring, compassionate and responsive

  31. Capacity Building – Achievements 2006/7 • Covered under shortage of staff achievements. • The province was able to train staff on the followings:- • Customer care • Finance • Advance Management • Civic services • Border control • Code of conduct • Computer • Accelerated Development Program for Middle Management • Women in Leadership • Electronic Logsheet System • Transport • Provisioning • Track & trace • Policy and Procedure on incapacity leave and ill Health Retirement • Civil Union Marriages • Induction training for new commers • Emerging management and Development Program Caring, compassionate and responsive

  32. Capacity Building – Achievements 2006/7 • The Province achieved the followings on • IT:- • Replacement of old computers • Capturing machines • Printers • Onlne Birth Registration connection • Laptops • Memory sticks • Wellness • Supervisory training • Sexually Transmitted Diseases • HIV/Aids awareness • Cultural Presentations • Soccer • Choir’s won Trophies • Sports and Recreation • First aid boxes and its training • Peer educators were trained • Occupational Health and Safety Charts are displayed Caring, compassionate and responsive

  33. Capacity Building – Achievements 2006/7 • The Province achieved the followings on • Transport:- • Electronic Logsheet system implemented • Government Garage track system implemented • 19 new vehicles received • 4 new mobile units received Caring, compassionate and responsive

  34. Capacity Building – New Challenges 2006/7 – 2007/8 • There is a need to review the current organisational structure of ORTIA and • Lanseria Airport to make provision of other business units i.e… inspectorate, • security services (the monitoring of the Home Affairs workstation via CCTV). • Gauteng West’s Wellness Practitioner still to be appointed after recommended • declined. • Acquisition of PDP’s licenses for Mobile Units as required by the Road Transport • Act. • IT turnaround time and linkage of biometrics system not in place for the offices. • IT - replacement of old computers, capturing machines, printers, online birth • registration connection, laptops, Caring, compassionate and responsive

  35. Delivery of ID by SAPO Challenges 2005/6 • The delivery of identity documents by the South African Post office. SAPO does not give reports on delivered and undelivered ID’s. • Not all ID’s are hand delivered but in most cases public are expected to collect the books at the Post Office, which means they must stand in queues. • Members of the public are not happy with the new system that is in place. Caring, compassionate and responsive

  36. Delivery of ID by SAPO Achievements 2006/7 • IDs have been delivered though some Clients complain that they still not receive • their IDs. Caring, compassionate and responsive

  37. Delivery of ID by SAPO New Challenges 2006/7 – 2007/8 • Some IDs cannot be traced. • High financial implications on the replacement of lost IDs. • Violation of Client’s wishes. • SAPO not honoring attendance of meeting with the Province. • SAPO understaffed and insufficient security. Caring, compassionate and responsive

  38. Mobile Units Challenges 2005/6 • The Gauteng West region has been allocated two mobile units and Gauteng East 2 units. • One of these units has since been relocated to the Eastern Cape. These units were delivered in February 2007. They are located as follow: • One – Regional Office: Springs • One – Regional Office: Marabastad • Two Mobile Units - Vereeniging • Problems that are facing the regions for the successful deployment of the mobile units are the lack of staff with code 14 drivers’ licenses. • A lack of capacity exists in order to ensure that the units can be used on a daily basis. Caring, compassionate and responsive

  39. Mobile Units Achievements 2006/7 • Covered under Transport. • Success includes the deployment of units at the Rand Show during Easter period in • 2006 as well as at all imbizo’s. • The following services were rendered: • Passport • applications, • re-issue of identity documents, • first issue of identity documents, • enquiries on marital status and • general enquiries. Caring, compassionate and responsive

  40. Mobile Units Challenges 2006/7- 2007/8 • Insufficient mobile units available for the Province. • Filling of vacant post as per new establishment to capacitate mobile units and no • additional staff is provided for additional units. • Linkage of the biometrics system in the mobile units not in place. • Financial implications (monthly tariffs, kilometer tariffs and fuel). • Operational training on mobile units is greatly required. • Some Stake holders information incorrect, short notice invitation. • Draft schedule for active participation required for mobile units. • Closer interaction with stakeholders required. Caring, compassionate and responsive

  41. Mobile Units Programme 2006/7 Caring, compassionate and responsive

  42. Mobile Units Programme 2006/7 cont… Caring, compassionate and responsive

  43. Mobile Units Programme 2006/7 cont… Caring, compassionate and responsive

  44. MOBILE UNIT PROGRAMME- Names of schools to be visited in March 2007 Birchley High School Bokomoso High School Bothumelong Coni Amore Teuglang Thembisa Jiyane Masighakaze Sedibeng Ingayizivele Caring, compassionate and responsive

  45. MOBILE UNIT PROGRAMME- Names of schools to be visited in March 2007 - cont Ivory Park Zitikeni Windsor House Academy Mthambeka Workers Park High Rhodesfields Sir Pierre Rematon Park Entshonalanga Kempton Park High School Kempton Park Pelorang Kempton College Caring, compassionate and responsive

  46. Mobile Units Programme 2006/7 cont… Caring, compassionate and responsive

  47. Mobile Units Programme 2006/7 cont… Caring, compassionate and responsive

  48. Mobile Units Programme 2006/7 cont… Caring, compassionate and responsive

  49. Mobile Units Programme 2006/7 cont… Caring, compassionate and responsive

  50. Mobile Units Programme 2006/7 cont… Caring, compassionate and responsive

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