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Gauteng Provincial Government. An SAP Perspective: Mobility Enabled Public Service Transformation – mGovernment Sameer Areff: Head of Public Services - Industry Value Engineering, EMEA Emerging Markets . “Essential to Our Lives”.

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Gauteng provincial government
Gauteng Provincial Government

An SAP Perspective: Mobility Enabled Public Service Transformation – mGovernment

Sameer Areff: Head of Public Services - Industry Value Engineering, EMEA Emerging Markets


Essential to our lives
“Essential to Our Lives”

Within 15 minutes of waking up - 4 out of 5 smartphone owners are checking their phones - 80% REACH FOR THEIR PHONE BEFORE DOING ANYTHING ELSE!

Among All Respondents

79%

reach for phone within 15 minutes of waking

62%

reach for it immediately after waking

44%

reach for it immediately & use as alarm clock

Among 18-24 year olds

89%

reach for phone within 15 minutes of waking

74%

reach for it immediately after waking

54%

reach for it immediately & use as alarm clock

Within the first 15 minutes of waking up, 4 out of 5 smartphone owners are checking their phones.


Global perspectives
Global Perspectives

South Africa

Brazil

On Par with “Developing” Economies

Russia

Leading when compared to a “Developed” Economy

India

USA

China


The ambit of mgovernment citizen touch points
The Ambit of mGovernment (Citizen Touch Points)

  • Benefits and Welfare

  • Citizen Economic Development

  • Education

  • Healthcare

  • Electricity and Water

  • Human Resource Development and Employment

  • Municipal Services

Identity and Immigration

  • Law and Legislation

  • Environmental

  • Safety, Security and Justice

  • Roads and Transport


The province of the future gauteng s vision
The Province of the Future – Gauteng’s Vision

Our vision for the Province of The Future is a connected Provinceleveraging innovative technology to drive service excellence, new revenue opportunities, cut costs and improve quality of life for citizens, businesses and visitors


Mgovernment enablement options
mGovernment Enablement Options

Point Solutions

Costs

SAP Mobile Platform

Time

Conclusion: A platform-based approach reduces TCO. Requirements for unique, non-core skillsets or “re-inventing the wheel” are eliminated


Mgovernment point solution example
mGovernment Point Solution Example

Development tools

Mobile App Lifecycle

Device and back-end diversity

Device choice

Government Services

Development

Ease of use

Apps and more apps

Device Management and Configuration

IT

Security

TCO


Mgovernment platform solution example
mGovernment Platform Solution Example

Create

Connect

Any

data source

Consume

Any mobile device

Android

BlackBerry

Government Services

iPhone

iPad

Mobile Platform

Windows

Windows Mobile

Control

Device and server management and security


Building igauteng
“Building” iGauteng

  • Potential to Develop a Central “App” Store for Gauteng that includes

    • A Collaboration Hub for Aspiring Mobile App Developers in Gauteng

    • A Common Platform off which Standards and Methods can be employed

    • A Common Market Place that could cross the Public/Private divide


Mobility framework execution strategy
Mobility Framework - Execution Strategy

Strategy

People

Process

Application

Security

Architecture

  • Align with overall government strategy

  • Business opportunities roadmap

  • Mobile capabilities roadmap

  • Mobile device management strategy

  • Mobility Governance

  • Roles and responsibilities definition

  • Talent Management / Skills Optimization

  • Recruiting

  • Training

  • Application Procurement / Development

  • Deployment

  • Quality control

  • Architectural Governance

  • Project Planning and Management

  • Support

  • Application Portfolio Management

  • Mobile App Roadmap

  • Mobile App Store

  • User / Stakeholder Communities

  • Usability / Functionality / Reliability

  • Access Management

  • Authentication

  • Update Security Policies

  • Assign Membership / Policies

  • Track Assets

  • Monitor / Track Security Violations

  • Disable Lost / Stolen device

  • Remote Kill / Lock

  • Over The Air Application Updates

  • Over The Air Client delivery

  • Compliance Activity logging

  • Styles of computing

  • Device / platform standards

  • Integration with enterprise systems

  • Development tooling

  • Device testing

  • Frameworks



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