1. Management in the 21st Century 4 Chapter 14

2. Learning Objectives • Discuss how managers might manager in the future. • Identify how technology impacts the managerial role. • Review the challenges of managing a virtual team. • Discuss social responsibility and organization’s code of ethics. • Identify laws pertaining to ethics in business. • Explain social responsibility.

3. Introduction • Significant changes in 20th century • Projections for 21st century • Rate of change has continued to accelerate • Three key areas: • Technological growth • Virtual management • Ethical and social responsibilities

4. The Growth of Technology • Cyberspace and e-commerce • B2B, B2C, and C2C • Technology and the development of management process • ERP technology • CRM technology

5. Virtual Management • Unique set of challenges • Three common types of virtual organizations • Forming a company by communicating via computer, phone, fax, and videoconference • Partnering • Outsourcing by using modern technology • Network of collaborators • Role of technology • Wave of the future

6. Ethics and Social Responsibility • A set of moral principles or values that govern behavior. • Individuals and businesses develop ethics • Management issues – emotionally charged Codes of Ethics • A document that outlines principles of conduct to help managers

7. Code of Ethics • Content of Ethical codes • Behaving Ethically • Behaving Honestly • Employee theft • Lying about ours worked • Falsifying records • Dealing with Ethical Dilemmas • Answer a series of questions or talk to people you trust to help you

8. Law Relating to Ethics in Business Competitive Behavior • The Sherman Act • The Clayton Act • The Wheeler-Lea Act

9. Corporate Governance • SOX • File complaints Consumer Protection • Food and drugs • Consumer products • Loans

10. Environmental Protection • The National Environmental Policy Act of 1969 • The Clean Air Act of 1970 • The Toxic Substances Control Act of 1976 • The Clean Water Act of 1977 Ethical Standards and Culture • Standards differ • Be aware of differences

11. Corporate Gift Giving • Customs differ • Abide by standards Intellectual Property • Guaranteed rights • Enforcement problem • Rules differ in some countries

12. Social Responsibility • Three distinct schools of thought: • Profit maximization • Trusteeship management • Social involvement • Help solve problems • Stakeholders

13. Measuring Social Responsibility • Philanthropy and Volunteerism • Environmental Awareness • Sensitivity to Diversity and Quality of Work Life Actions Necessary to Implement Social Responsibility • Biggest obstacle • Organizations should examine values • Corporate philanthropy

14. Conducting a Social Audit • Five steps for a social audit • Examine expectations • Examine objectives • Plan strategies • Set budgets • Monitor accomplishments • Annual reports