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Q: “ How are things done around here?” A: “Just the way the resident wants!”

Q: “ How are things done around here?” A: “Just the way the resident wants!”. Planning and delivering continuous improvement for dementia service provision. Julia Pitkin Dementia Care Trainer & Care Assessor for 360 Forward Ltd www.360fwd.com T: 01483 275555.

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Q: “ How are things done around here?” A: “Just the way the resident wants!”

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  1. Q: “How are things done around here?”A: “Just the way the resident wants!” Planning and delivering continuous improvement for dementia service provision. Julia Pitkin Dementia Care Trainer & Care Assessor for 360 Forward Ltd www.360fwd.com T: 01483 275555

  2. Working with the 360 Standard Framework “What the person wants to experience”(Outcomes) “The actions we will take to achieve it” (Processes) “What do we need to make it happen” (Structures) www.360fwd.com T: 01483 275555

  3. Be imaginative with ways to encourage people to express their views. Art, Poetry & Music Observation Dementia Care Mapping Prompts & aids Picture, word, an emotion Specialised communication groups Talking Mats ™ www.360fwd.com T: 01483 275555

  4. Planning a Change: Tips for success • instigated by the resident, • powered by the whole staff team. • relatives & friends must be involved. • a way of doing things for the better “How do residents feel about mealtimes?” How does Mrs Smith feel about gets up in the morning?” • across all departments. • commitment and encouragement, • positive language and attitude. • mistakes and appropriate risk taking • process that made this happen are recorded daily. • reflection and evaluation www.360fwd.com T: 01483 275555

  5. Continuous Improvement www.360fwd.com T: 01483 275555

  6. References and reading: Allan, K. (2001) Communication and Consultation: Exploring ways for staff to involve people with dementia in developing services. Bristol: Policy Press. Litherland R. (2008) Involving people with dementia in service development and evaluation. Production, Mcgraw−hill. www.innovationsindementia.org.uk/rachael.htm Duff P & Hurtley R (2011) The 360 Standard Framework (360 SF)™, The 360 Foundation. www.360fwd.com National ‘Living with Dementia’ programme was launched by the Alzheimer’s Society (2000) in response to people with dementia who had their voice heard in an organization that represented their interests: ‘Listen to us, hear us, we are here.’ Talking Mats™ Talking Mats Centre, Stirling University Innovation Park, Scotland. www.talkingmats.com www.360fwd.com T: 01483 275555

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