united parcel service l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
United Parcel Service PowerPoint Presentation
Download Presentation
United Parcel Service

Loading in 2 Seconds...

play fullscreen
1 / 15

United Parcel Service - PowerPoint PPT Presentation


  • 244 Views
  • Uploaded on

United Parcel Service. Crisis Management. United Parcel Service Worldwide Facts. Founded: August 28, 1907, in Seattle, Wash., USA World Headquarters: Atlanta, Ga., USA World Wide Web Address: www.ups.com Chairman & CEO: Scott Davis 2009 Revenue: $45.3 billion

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'United Parcel Service' - xiu


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
united parcel service

United Parcel Service

Crisis Management

united parcel service worldwide facts
United Parcel ServiceWorldwide Facts
  • Founded: August 28, 1907, in Seattle, Wash., USA
  • World Headquarters: Atlanta, Ga., USA
  • World Wide Web Address: www.ups.com
  • Chairman & CEO: Scott Davis
  • 2009 Revenue: $45.3 billion
  • Employees: 408,000 Worldwide (340,000 U.S.; 68,000 International)
  • 2009 Revenue: $37.9 billion
  • 2009 Delivery Volume: 3.8 billion packages and documents (15.1 million per day)
  • Service Area: More than 200 countries and territories; Every address in North America and Europe
  • Operating Facilities: 1,801
  • Delivery Fleet: 96,105 package cars, vans, tractors, motorcycles, including 2,060 alt-fuel vehicles
  • UPS Jet Aircraft Fleet: 214 in service (253 aircraft total; among Top 9 in the world)

UPS Network Planning Group

united parcel service crisis management
United Parcel ServiceCrisis Management
  • Crisis Management Mission Statement
    • We seek to maintain a constant state of readiness should UPS become exposed to an unexpected act of a critical magnitude
    • We maintain a crisis management strategy model to assist us in the prevention, response and restoration of our business
    • We strive to protect the reputation and interests of UPS, Our People, Our Customers, Our Shareowners, and Our Communities
    • We will conduct ourselves responsibly, sincerely, honestly and with the utmost integrity to ensure the safety, security and well-being of all of our stakeholders

UPS Network Planning Group

united parcel service crisis management4
United Parcel ServiceCrisis Management
  • Crisis Management
    • Corporate team to address needs of company during crisis situations
    • Cross functional team to insure minimal disruption and visibility to our customers
      • Department heads or designee from each function
      • Designated members from function to provide detailed planning for all levels
        • Operations, Human Resources, Communications, etc.
  • The following slides will address the transportation portion of the Crisis Management structure at UPS

UPS Network Planning Group

united parcel service crisis management transportation
United Parcel ServiceCrisis Management - Transportation
  • Contingency
    • Short term
    • Usually weather related
  • Alternate Ops
    • Long term
    • Disaster situation

UPS Network Planning Group

united parcel service crisis management transportation6
United Parcel ServiceCrisis Management - Transportation
  • Contingency
    • Short term operating disruption
      • Winter storms, hurricanes, etc
    • Diversion of volume
      • Alternate locations
      • Minimize service impact
    • Alternative modes of transportation
      • Delay movement into affected area
        • Rail vs Ground
        • Ground vs Air
      • Temporary, ad-hoc changes
    • Customer notification
      • Service impact

UPS Network Planning Group

united parcel service crisis management transportation7
United Parcel ServiceCrisis Management - Transportation
  • Contingency
    • Planning handled locally
    • District implementation
    • Support from Regions/Corporate
      • Scope of situation will determine support requirements
    • Return to normal operating plans

UPS Network Planning Group

united parcel service crisis management transportation8
United Parcel ServiceCrisis Management - Transportation
  • Contingency - Consequences
    • Staffing
      • During disruption (individuals affected)
      • Post disruption (catching up)
    • Cost
      • Transportation around affected area
      • Staffed operations with no work
      • Insufficient staffing when “catching up”
    • Service
      • Local delays during disruption are expected
      • Network delays due to disruption are not expected

UPS Network Planning Group

united parcel service crisis management transportation9
United Parcel ServiceCrisis Management - Transportation
  • Contingency – Keys to Success
    • Communication
      • Our people
      • Our customers
    • Managing expectations
      • Our people
      • Our customers

UPS Network Planning Group

united parcel service crisis management transportation10
United Parcel ServiceCrisis Management - Transportation
  • Alternate Ops
    • Long term operating disruption
      • Loss of facility (catastrophe, pandemic, etc)
    • Diversion of volume
      • Alternate locations
      • Minimize service impact
    • Alternative modes of transportation
      • New trains
      • Re-routing of ground feeds
      • Re-routing aircraft
      • Permanent, long-term changes
    • Transparent to customer
      • Service impact

UPS Network Planning Group

united parcel service crisis management transportation11
United Parcel ServiceCrisis Management - Transportation
  • Alternate Ops
    • Planning handled through Corporate
    • Pre-determined plans
    • Corporate/region team implementation
    • Plan becomes the “norm”

UPS Network Planning Group

united parcel service crisis management transportation12
United Parcel ServiceCrisis Management - Transportation
  • Alternate Ops - Consequences
    • Staffing
      • Available workers are not in area where recovery operations exist
      • Existing workers not available due to disaster (Pandemic)
    • Cost
      • Initial contingency operation until Alternate Op in place
      • Alternate Op typically a more expensive plan
    • Service
      • Initial contingency will cause temporary service issues
      • Cost vs maintaining existing service levels
        • Alternate Ops are planned at current service levels
        • Operating costs could be reduced with change of service

UPS Network Planning Group

united parcel service crisis management transportation13
United Parcel ServiceCrisis Management - Transportation
  • Alternate Ops – Keys to Success
    • Communication
      • Our people
      • Our customers
    • Managing expectations
      • Our people
      • Our customers

UPS Network Planning Group

united parcel service crisis management transportation14
United Parcel ServiceCrisis Management - Transportation
  • SUMMARY
    • Maintain good Contingency and Alternate Op plans
      • Update as necessary when operating conditions change
      • Make sure employees understand the plan
    • Role play scenarios to ensure actions are sound
      • Make sure everyone knows their role
    • Hope that you never have to use plans, but if you do, communicate clearly with the people and the customers

UPS Network Planning Group