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Communication - PowerPoint PPT Presentation


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Communication. Making your needs known!. What is communication?. To share or convey information. Effective communication requires: a sender (encoder) a message (medium) a receiver (decoder). Types of communication. Verbal Written Technical Sign

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communication

Communication

Making your needs known!

what is communication
What is communication?
  • To share or convey information.
  • Effective communication requires:

a sender (encoder)

a message (medium)

a receiver (decoder)

types of communication
Types of communication
  • Verbal
  • Written
  • Technical
  • Sign
  • Non-verbal
  • Any of these forms can be either expressive or receptive in nature.
communication requires observation
Communication requires observation
  • Only 20% of receptive communication is verbal. Listening, conversation, interview, debate, lecture & formal presentations.
  • 80% of receptive communication is non verbal. It requires one to notice tone of voice, posture and facial expressions.
getting what you need
Getting what you need.
  • Use “I” messages:

1. Observe-describe the facts-”Joe Friday”

2. Feelings-describe your own feelings

3. Wants-say what you want, don’t hint!

4. Intentions- state what you will do and don’t

obligate others in your plan.

listening skills
Listening Skills
  • Is the sender expressing facts or feelings?
  • Respond to feelings 1st then facts!
  • Use silence when you do not know what to say.
  • U-huh, mmmm, make encouraging sounds when people share feelings.
  • Focus on the message, not what you are going to say.
  • Use short responses when the sender is sharing something important.
  • Listen twice as much as you speak.
  • Remember the attitude of your heart is always mare important than what you say.
conflict
CONFLICT
  • Share negative emotions in person, not in an e-mail or letter.
  • Take notice when you feel threatened.
  • Practice making requests of others when you are angry instead of sharing that anger.
  • Repeat the senders EXACT words.
  • Take responsibility for your feelings and avoid blaming others.
  • Wait to cool down before you respond.
  • ALWAYS speak with respect and decorum.