1 / 7

Communication - PowerPoint PPT Presentation

  • Updated On :

Communication. Making your needs known!. What is communication?. To share or convey information. Effective communication requires: a sender (encoder) a message (medium) a receiver (decoder). Types of communication. Verbal Written Technical Sign

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about 'Communication' - wentworth

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript


Making your needs known!

What is communication
What is communication?

  • To share or convey information.

  • Effective communication requires:

    a sender (encoder)

    a message (medium)

    a receiver (decoder)

Types of communication
Types of communication

  • Verbal

  • Written

  • Technical

  • Sign

  • Non-verbal

  • Any of these forms can be either expressive or receptive in nature.

Communication requires observation
Communication requires observation

  • Only 20% of receptive communication is verbal. Listening, conversation, interview, debate, lecture & formal presentations.

  • 80% of receptive communication is non verbal. It requires one to notice tone of voice, posture and facial expressions.

Getting what you need
Getting what you need.

  • Use “I” messages:

    1. Observe-describe the facts-”Joe Friday”

    2. Feelings-describe your own feelings

    3. Wants-say what you want, don’t hint!

    4. Intentions- state what you will do and don’t

    obligate others in your plan.

Listening skills
Listening Skills

  • Is the sender expressing facts or feelings?

  • Respond to feelings 1st then facts!

  • Use silence when you do not know what to say.

  • U-huh, mmmm, make encouraging sounds when people share feelings.

  • Focus on the message, not what you are going to say.

  • Use short responses when the sender is sharing something important.

  • Listen twice as much as you speak.

  • Remember the attitude of your heart is always mare important than what you say.


  • Share negative emotions in person, not in an e-mail or letter.

  • Take notice when you feel threatened.

  • Practice making requests of others when you are angry instead of sharing that anger.

  • Repeat the senders EXACT words.

  • Take responsibility for your feelings and avoid blaming others.

  • Wait to cool down before you respond.

  • ALWAYS speak with respect and decorum.