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COMMUNICATION

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COMMUNICATION - PowerPoint PPT Presentation


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COMMUNICATION. What is Communication?. The act or process of communicating; fact of being communicated. The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. Something imparted, interchanged, or transmitted.

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what is communication
What is Communication?
  • The actorprocessof communicating; fact of being communicated.
  • The imparting or interchange ofthoughts, opinions, or information by speech, writing, or signs.
  • Something imparted, interchanged, ortransmitted.
  • A document or message imparting news, views, information, etc.
meaning of communication
Meaning of Communication
  • Communis ------ Latin word
  • Meaning - common for all.
  • To share
  • A common activity
why communication
Why communication?
  • Express oneself
  • Explain
  • Strengthen mutual sense of commitment
  • Building relationship
  • Satisfy human needs
  • Bridge gap
  • To inform (get & give)
why communication1
Why communication?
  • To change behavior
  • To get action
  • To ensure understanding
  • To persuade
  • Career enhancement
  • CONDUCIVE ENVIRONMENT
need purpose of communication
Need/Purpose of Communication
  • Inform
  • Advice
  • Order
  • Motivate
  • Negotiate
  • Persuade
  • Warn
  • Educate
  • Suggest
  • Ask
  • Answer
  • Convey
  • Train
  • Command
  • Counseling
  • Raise morale
  • Appreciate
  • Simply
common ways of communication
Common ways of communication?
  • Speaking
  • Writing
  • Visual
  • Body language
slide9
To send clear message
  • To receive & correctly understand message
  • We use
    • Verbal messages (speak)
    • Para verbal messages (tone, pitch, pace of voice)
    • Non verbal messages (primary)
features
Features
  • Unavoidable
  • Continuous process
  • Two way traffic
  • Role of perception (use 5 senses)
  • Social process
  • Multipurpose
role of communication
Role of Communication
  • Foundation for healthy relationship
    • (create & maintain)
  • Strengthen mutual sense of commitment
  • Bridge gap where there is misunderstanding
  • Binding an organization together
    • (formal and informal)
types of communication
Types of Communication
  • One way and two way
  • Verbal and Non – verbal
  • Formal and Informal
  • Interpersonal and Intrapersonal
  • Mass communication
  • Meta communication (communication barriers)
verbal and non verbal
Verbal and Non - verbal
  • Both oral and written
  • Always accompanied by non verbal communication
verbal communication
Verbal Communication

Oral

(with people present)

  • Face to face
  • Telephone
  • Interview
  • Group discussion
  • Negotiation
  • Meeting

Written

(with people not present)

  • Letters
  • Notice
  • Memos
  • Report
  • Minutes
non verbal communication
Non verbal Communication
  • Communicating without words
  • Symbols, Gestures and Facial expressions
  • Independent of verbal communication
  • Involuntary and unconscious
  • Difficult to control
  • “ANYTHING APPEALS TO THE SENSES”
difference between verbal non verbal communication
Difference between verbal & non- verbal communication
  • Use of words
  • Use of language always accompanied by non verbal
  • Voluntary / deliberate
  • Use of symbols
  • Other than the language - (pictures, maps, graphs,….)
  • Independent of verbal communication (red = danger, nodding head,..)
  • Involuntary & unconscious
  • Understanding non verbal helps to improve oral & written communication
formal communication
Formal Communication
  • Upward, Downward and Lateral/ Horizontal
  • Flows through line and authority
  • Recorded /documented
  • Flows in one direction only
  • Genuine and authentic
  • Red tapism/ Bureaucracy
  • Dilutes accuracy
information communication grapevine
Information Communication(Grapevine)
  • Basically a horizontal communication
  • But doesn’t follow any set patterns
  • Spontaneous
  • Multidirectional
  • No records
  • Very fast
  • Provides vent to employees
interpersonal or intrapersonal
Interpersonal or Intrapersonal

Interpersonal

  • Two or more persons
  • Group (committee, etc.,)
  • Public meetings

Intrapersonal

  • Internal dialogue within the mind
meta communication
Meta Communication
  • Implies meaning conveyed by
    • tone of voice
    • choice of words
    • Silence
    • omission
meta communication1
Meta Communication
  • A message communicated not through words, but along with words.
  • Can be intentional or unintentional
    • “Try to reach the airport, well on time”
    • “Haven’t finished the project yet? Fantastic!!”
  • http://www.slideshare.net/thamaraiselvinagesh/communication-9057524
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