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FM: New Urban and Community Alignments

FM: New Urban and Community Alignments. Phil Roberts Hertfordshire County Council. New Public Management. A modern council – or authority – that puts people first will seek to provide services that bear comparison with the best … this will be the test of Best Value John Prescott 1997.

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FM: New Urban and Community Alignments

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  1. FM: New Urban and Community Alignments Phil Roberts Hertfordshire County Council

  2. New Public Management • A modern council – or authority – that puts people first will seek to provide services that bear comparison with the best … this will be the test of Best Value John Prescott 1997

  3. New Urban Alignments Community Partnership: Urban Regeneration Housing management Local Improvement Finance Trusts Urban FM? Putting People First Strategic Outsourcing: Environmental services Front line care Business process/ICT FM Services Whole life asset management: PFI Real Estate Partnerships Comparison with the best

  4. Urban FM – the ultimate NPM experience? The new world in which we are now operating is seeing suppliers becoming increasingly sophisticated … Urban FM is the outsourced management of the ultimate social unit Oliver Jones 2001

  5. SOCIAL SERVICES Clinical Psychologist Under – 8’s Officer Social Worker Area Manager (Children with Disabilities) Physiotherapist SS Client Services Family Placement (respite) Speech Therapist Occupational Therapist (SS) School Nurse SS Family Centres HEALTH GP Home Care Educational Psychologist Other Medical Specialists SEN Officer Community Paediatrician Specialist support groups School, Home Tuition, Hospital SEN Adviser Children & Family Psychiatrist VOLUNTARY Area Service Manager Occupational Therapist (Health) EDUCATION Putting People First Parent Carer Child

  6. Barriers to Change • Building effective partnerships • Lack of genuine accountability to end users • Difficulty of recruiting right skills into existing institutions • Access to capital • Lack of autonomy • Lack of capacity in outsourced providers Public Management Foundation 2003

  7. Experiencing Celebration

  8. Imagineering the community • Lifestyle design • Wholly professional management • Netizenship • Wellness centre • Learning academy • Mixed uses • Affordable housing • State of the art FM services

  9. Unequal Risk • Customer or Citizen? • Failure of choice • Whose risk is it anyway? • Public Interest and Private Ownership

  10. The Death of the FM Model Risk Distance Slow service cycle Service separation

  11. Co producing the FM Service Portfolio Managed Risk Co-production Managed Portfolio

  12. The Public Interest Company • For specific public benefit over time • Consumer participation • Trading enterprise • Non profit distributing • Entrepreneurial • Independent of direct political control Public Management Foundation 2003

  13. Working in the public interest NPS

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