CUSTOMER SERVICES STANDARDS TRAINING. March 21, 2007. Welcome. This training will model the characteristics and the practices of a high quality customer services unit: Friendly, welcoming, open attitude A gate-”opener” rather than a gate-”keeper”
March 21, 2007
Community Mental Health Services Programs (46CMHSPs)
Medicaid Prepaid Inpatient Heath Plans (18 PIHPs)
Each local CMHSP provides an array of Mental Health services through a network of providers to adults with SPMI, children with SED, persons with DD and persons with substance use disorders.
County Mental Health
CMHSP - GF contract
CMHSP - PIHP Affiliate agreement
Within the available state funding …
priority for services shall be given to individuals with the most severe forms of serious mental illness , serious emotional disturbances and developmental disability, with priority to be given to those in urgent or emergency situations…
Persons who do not meet this threshold of severity may be put on waiting lists (or referred elsewhere) for services.
The public generally does not understand these financial and legal limitations to service.
Medicaid beneficiaries presenting with a specialty level of care are entitled to receive all “medically necessary covered services and supports from the CMHSP to treat, ameliorate, diminish or stabilize their mental health, developmental disability and substance abuse conditions.