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Training in the Disability Services Standards

Training in the Disability Services Standards. What does it mean for me?. Community Values Customer Requirements Organisational Purpose Relevant Legislation. Where do Standards come from?. Community Values Medical model Social model Anti discrimination law

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Training in the Disability Services Standards

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  1. Training in the Disability Services Standards What does it mean for me?

  2. Community Values Customer Requirements Organisational Purpose Relevant Legislation Where do Standards come from?

  3. Community Values Medical model Social model Anti discrimination law Segregated versus inclusive communities Social Role Valorisation and least restrictive alternatives Where do Standards come from?

  4. Customer Requirements Disability affects more than half a million Western Australians and is increasing 200,000 people provide care and support Vast range of customers with diverse needs Not-for-profit organisations National representational bodies Where do Standards come from?

  5. Organisational Purpose High quality of service Flexible Achieve positive outcomes Respect rights of consumers and promote their dignity and independence Translated into purpose and mission statement Where do Standards come from?

  6. Relevant Legislation Protect rights of people with disabilities Commonwealth Disability Services Act 1986 Changed focus of funding to outcomes Commonwealth State/Territory Disability Services Agreement 1991 The Disability Discrimination Act 1992 The Disability Services Act WA 1993 Where do Standards come from?

  7. Quality Service Funding Agreements Reporting Mechanisms Why do we have Standards?

  8. Quality Service Protect rights Promote quality Part of overall quality assurance Describe principles and objectives of the Disability Services Act Why do we have Standards?

  9. Funding Agreements CSTDA funding arrangements DSC service agreements Funding and accountability Disability Services Standards Why do we have Standards?

  10. Reporting Mechanisms Measured against a set of standards Self Assessment Independent Service Monitors Opportunities for continuous improvement Why do we have Standards?

  11. Values and Principles These are about having the right approach to working with consumers Service Delivery and Outcomes These are about having the right processes for supporting consumers and getting the right results Service Management This is about having the right elements to direct and control the organisation and having the right staff to do the work What do the Standards represent?

  12. Standard 1: Service Access Standard 4: Privacy Dignity and Confidentiality Standard 6: Valued Status Standard 9: Protection of Human Rights and Freedom from Abuse and Neglect Values and Principles

  13. Standard 2 : Individual Needs Standard 3 : Decision Making and Choice Standard 5 : Participation and Integration Standard 7 : Complaints and Disputes Service Delivery and Outcomes

  14. Standard 8 : Service Management Service Management

  15. What values and attitudes do I bring to work? How do I deliver services? How do I facilitate outcomes for the people I work with? What is my role in monitoring and improving services? What do they mean for me?

  16. Training in the Disability Services Standards What does it mean for me?

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