customer services n.
Skip this Video
Loading SlideShow in 5 Seconds..
Customer Services PowerPoint Presentation
Download Presentation
Customer Services

Loading in 2 Seconds...

play fullscreen
1 / 20

Customer Services - PowerPoint PPT Presentation

  • Updated on

Customer Services. What do we do?. Financial Assistance. Have you completed a form?. What financial help could you get?. Equipment, trips and clothing costs Travel expenses Childcare costs Tuition fees (if applicable) CRB/DBS where necessary Bursary. Equipment, Trips and Clothing.

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

Customer Services

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
financial assistance
Financial Assistance

Have you completed a form?

what financial help could you get
What financial help could you get?
  • Equipment, trips and clothing costs
  • Travel expenses
  • Childcare costs
  • Tuition fees (if applicable)
  • CRB/DBS where necessary
  • Bursary
equipment trips and clothing
Equipment, Trips and Clothing
  • To claim your equipment and clothing costs you MUST make sure you keep your receipts and they are signed by your tutor.
  • You then take them down to the finance department along with your award form and you will be reimbursed.
  • To claim trip money you must take your signed letter with all trip details to finance.

If you live more than 3 miles away and you are:

  • 16-18 make sure that you have applied for your college bus pass
  • 19+ please apply for Financial Assistance as you may be eligible for help towards transport costs
  • 16-18 you can apply through Care to Learn for help with Nursery and Travel costs

(please pick up an application form before you


  • 19+you can apply through Financial Assistance.
  • To be eligible you must be enrolled on a full time course and have 90% + attendance
  • You are responsible for checking your attendance on a weekly basis and any errors must be reported to your tutor
  • Payments will be made on a half termly basis, payments are made directly into your bank account
  • It is your responsibility to inform us if you change your bank details

To log onto Moodle go to the college website. Scroll to the bottom of the homepage and select the Moodle icon.

Then use your student number and password to log in.

how do you check your attendance
How do you check your attendance?
  • Log in to your Moodle account using your student number and password.
  • Select learner attendance report on the left hand side.
  • Select the date of the week which you would like to check your attendance.

You can see which lesson is marked incorrectly

This is your register mark

This is your attendance percentage. It must be 90% or above to receive bursary

Use this key to see if your register has been marked correctly

what do i do if my attendance is incorrect
What do I do if my attendance is incorrect?
  • Speak to your tutor and discuss any unauthorised absences you believe are incorrect.
  • If you receive financial assistance you need to let someone in customer services know of any changes or updates to your attendance if you think they may affect your award.
  • Remember to check your attendance every week!
  • Your bursary/childcare may not be paid if you have an incorrect register.
your e mail
Your e-mail
  • Any transport, payment or other important information will be emailed to your student account
  • It is your responsibility to check this on a regular basis (at least weekly)
  • To help you with this you can forward your student account to your personal email address

To log onto your student emails go to the college website. Scroll to the bottom of the homepage and select the webmail icon.


Your username is your student number e.g 30045451

Your password will be given to you by your tutor


You can forward your college emails to your personal email account so that you can access them easier outside of college.


1. Click here

2. Select ‘add a



3. Select

‘forward a

copy of

incoming mail

to’ and the


email address

4. Don’t forget to

save changes!

you can collect a
You can collect a:
  • Financial Assistance Application form
  • Bus pass application
  • Care to Learn form

Before you leave if you have not already completed one.


This PowerPoint is available on ‘Moodle’ (the student intranet portal) available via the link on the College website.