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Tools & Techniques. An introduction to. N L P. Ian Govier (Facilitator). opportunitynowhere. Establishing & maintaining rapport. Examining basic NLP operating principles. Influencing through appropriate language.

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Tools techniques
Tools & Techniques

An introduction to


Ian Govier


Tools techniques

Establishing & maintaining rapport

Examining basic NLP operating principles

Influencing through appropriate language

Overcoming barriers & creating well-formed outcomes

Workshop Outline

Exploring pre-suppositions & changing belief systems

Creating effective resource states

Perceptual positioning

Tools techniques

Getting to know each other (a little better)

So what is n l p
So what is NLP?

Neuro – your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you;

Linguistic – your words, the way you use language and how it influences you and those around you;

Programming – your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.

Tools techniques

At the heart of NLP is a wide range of methods and models that offer an understanding of how people think, behave and change.

It offers a flexible approach which brings about positive, fast change in individuals and organisations and empowers them to adapt to an ever-shifting world.

N l p key principles
NLP Key Principles

Know what outcome you want to achieve.

Have a resourceful state and sufficient sensory acuity (awareness)to know if you are moving towards or away from your outcome

Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome.

Take action now!

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Grp Ex

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What do I want to ACHIEVEorCHANGEas a result of this workshop?

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The map is not the territory

There is no failure, only feedback

Some NLP Operating Principles

You already have all of the resources

If you always do what you’ve always done, you’ll always get what you’ve always got

It’s not what happens to you, but what you do with it that determines your experience

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We are where we are as a result of the choices we make

Behind every action is a positive intention

Some more NLP Operating Principles

If you don’t know, who would know

The meaning of a communication is the response you get

If someone else can do it, you can learn to do it too

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NLP & the Structure of Experience

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What would I I do differently

next time?

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I experience a situation

My physical senses

Previous experiences (learnings)

Beliefs and Values

The meaning I attach

How I react

Filters of


(or what do I pay attention to)

Representation systems the languages of the mind

Representation Systems (The Languages of the Mind)


Hear Auditory


VAK LS & Exs

Tools techniques

Between what happens to us and our response to it…

… our freedom to choose our response

We can t choose the other person s response what we can do is
We can’t choose the other person’s response. What we can do is…

INFLUENCE their response

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The door to INFLUENCE opens from the inside

Communication influence

38% Tone of voice

Communication Influence

55%Body Language

7% Spoken Words

Rapport skills

Matching Body Language

Matching Voice

Matching Words

Rapport Skills

Rapport skills1

Matching Body Language

Rapport Skills

Matching body language
Matching Body Language Language

Body attitude

Body posture


Speed of movement

Facial expression

Eye contact

Using rapport to improve working relations

Matching Voice Quiz

UsingRapportto Improve Working Relations

Matching voice
Matching Voice Quiz





Using rapport to improve working relations1

Matching Words Quiz

UsingRapportto Improve Working Relations

Matching words
Matching Words Quiz

If a person calls it a ‘spade’, you call it a spade and not a shovel!

Tools techniques

  • Deletions Language

  • Distortions

  • Generalisations

Tools techniques

Deletions Language

Tools techniques

Distortions Language

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Generalisations Language

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Let’s listen Languageto each other

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When people who are not used to speaking are heard by people who are not used to listening, then real change occurs.

Believing our thoughts
Believing our Thoughts by people who are not used to listening, then real change occurs.

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Whether you by people who are not used to listening, then real change occurs.

think you can….




Or whether you

think you can’t….

Creating a simple belief change
Creating a Simple Belief Change

Perceptual positioning
Perceptual Positioning Belief Change

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= ME Belief Change

How do I see the situation?

How do I see the other person?

How do I feel?

What’s going on in my opinion?



How do I see the situation?

How do I see the other person?

How do I feel?

What’s going on in my opinion?



How do I see the situation?

How do I see these 2 people?

What do I think is going on?

What might 1st position do to change things?


The p o w e r to change
The Belief ChangePOWER to change!

Helping clients create ‘well-formed outcomes’

Power outcomes
POWER Belief Change Outcomes


What would you rather have?


Is this within your own control?

Own part

What specifically do you want? With whom? By when?

What specifically

If you could have that tomorrow, would you take it? If you get hesitation Ask: “what stops you?”


Can you imagine how it will be when you have achieved your goal? See, hear, feel..


Recipe for fielding challenges

A Belief Change

Recipe for Fielding Challenges








When things go off track
When things go off track! Belief Change


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Final Thoughts Belief Change

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…what am I Belief Change

going to do differently

after today?

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If we always do what we’ve always done…

…we’ll always get what we’ve always got!

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If I do nothing about it in 24 hours…

…I’ll probably

do nothing about it!

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The ‘Star Fish’ Principle

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Thank You Fish’ Principle

Tools techniques1
Tools & Techniques Fish’ Principle

An introduction to


Ian Govier